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Live Chat Support Apple MobileMe .pdf


Original filename: Live Chat - Support - Apple - MobileMe.pdf
Title: [ New Message ] Live Chat - Support - Apple
Author: James Sinfield

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Chat Support
7:26 p.m. on Thursday, July 5, 2012
Duration: 00:11:31
Case Number : 327914463
Representative: Lindsay
Advisor [7:26 p.m.]:
Welcome to MobileMe chat support. Please give me a moment to look over your information.
Advisor [7:26 p.m.]:
Hello James! Thank you for contacting Apple about your iCloud account. Please keep in mind that you've
reached MobileMe Support. I'll be happy to assist you with the issue you mentioned. However, in the future,
you can reach iCloud Support by visiting this website:
iCloud Support
http://www.apple.com/support/icloud/ww
You may also call one of the phone numbers listed here:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Is this your first time contacting us about this?
Customer [7:27 p.m.]:
Yes, first time.

Advisor [7:27 p.m.]:
Thank you. I see from your pre-chat survey that you need some assistance with your account. Is this
correct?
Customer [7:28 p.m.]:
Mobileme says "limited time" for Gallery and iDisk — how long it that?

Advisor [7:28 p.m.]:
So you want to know basically how long you have to download your Gallery and iDisk items, correct?
Customer [7:28 p.m.]:
Yes.

Advisor [7:30 p.m.]:
I definitely understand how important downloading your Gallery and iDisk files are. These files will be
available until July 31 to download.
Advisor [7:31 p.m.]:
At that point, the servers will be wiped and the information will no longer be available.
Customer [7:31 p.m.]:
Really. Where does it say that on Apple's site, as I couldn

Really. Where does it say that on Apple's site, as I couldn
't find it?

Customer [7:32 p.m.]:
...the date, I mean.

Advisor [7:33 p.m.]:
I actually do not think that it is posted on the site.
Advisor [7:33 p.m.]:
I think in an effort to make sure everyone backs up the information as soon as possible, it isn't posted on
the site. We don't want everyone to wait until July 31 and see anyone miss the deadline and lose their data.
That's not a definite, but I think that's the reason.
Customer [7:34 p.m.]:
Where are you getting the date from then?

Advisor [7:35 p.m.]:
We are advised of the date so that we can advise members if they ask.
Customer [7:35 p.m.]:
Oh, you mean it's internal info only currently?

Advisor [7:36 p.m.]:
We are aware of it and can share the information, but it just isn't printed anywhere online to my
knowledge.
Customer [7:36 p.m.]:
OK. thanks. Bye.

Advisor [7:37 p.m.]:
It was my pleasure to assist you today, James. Would you say that I have been able to help in successfully
answering the question that you chatted in about?
Customer [7:37 p.m.]:
Yes. Thanks.

Advisor [7:37 p.m.]:
Thanks for your time. (smile)
Advisor [7:37 p.m.]:
Thanks for chatting with us. We value your feedback. Please click the "End Chat" button at the top left
corner of the chat window and answer a few questions about your experience with us today.
Advisor [7:37 p.m.]:
Have a great day James!


Live Chat - Support - Apple - MobileMe.pdf - page 1/2
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