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,*
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AGEITTIA

TESTSCRIS

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Data
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revinin cadrulechipei?
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TESTSCRIS

Numegiprenume

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Timpde lucru:.................
Data

2 AsigurarearespectiriinormelorSSMSi PSI
UNITATEA
1. Cumsunt insugitenormeleSSM9i PSI?

o
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TESTSCRIS

N u m eg i p r e n u m e

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Timpde lucru:.................
Data

Unitatea3 Administrareagi transmitereadocumentelor
1. Caresunt principaleledocumentecarese inregistreazi,seclasifici, se arhiveazi9i se
de turism?
verificdintr-o

Grila de notare - Unitatea3

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TESTSCRIS

Nume
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Timpde lucru:.................
Data
pieteituristice
Unitatea4 Prospectarea

1. Garesunt metodelede cercetarea pietei?

.u.

('
a

2. Ce elemente cuprinde un chestionar?

Grila de notare - Unitatea4

Semnitura candidat

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1,/

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i *lai r a . A r u d ' S i b i u ' B a i a h l a r e ' O m d e' S
a u c e a v.aC o n s s n t i
C l u j - l ' . l a p * < a . S u c.uTriem. g

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SE{ALATORII
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Nume
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Timpde lucru:.................

Unitatea5 intocmireaprogramelorturistice9ia analizelorde pre! aferente

l.Enumerafielementelede cheltuielicaretrebuiesi fie cuprinsein analizelede pret aferente

Grila de notare - Unitatea5
Punctaj
Punctaj
Nr.
Nr.
Minim
ntrebare Stabilit M i n i m intrebare Stabilit
6
I
1

2
4

5
o

n

7

I

TOTAL

6

Semnitura cand

d,u,
ffi dk ffi 1:r:rr*:*

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S ruacdeeaav' a
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TESTSCRIS

Numegiprenume

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Timpde lucru:................,
Data
produsului
turistic
Unitatea5 Promovarea

1. Enumerati principalelemijloace de reclami (publicitate)utilizate pentru promovarea
produsuluituristicai in speciala destinafiilorturistice.noi:

'

- miiloaceaudio-vizuale'.
.t....*.......
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luNANigyA'A
l teo0'e

- mijloacegrafice:

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2. Careconsideralici sunt mijloacelede reclami (publicitate)optimepentrupromovarea
oferteila sediulagentiei?
fa))afigein vitrinaagentiei

r\

suplimentare
directdcu explicatii
(!) arOumentarea
>\

corespunzdtoare
cataloage
Q))oferireapromptide pliante,broguri,

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Pagina 1 I 2

C i u j - l { a p a c a . S u c u r E t i . T i r n i ;A
c ,m: nd.' 5 i b i u ' B a i a f u l a t t O t a d e a' S u c e a v'a( o n s t a n t i

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VII

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Grila de notare - Unitatea6
Punctaj
Punctaj
Nr.
Nr.
Minim
intrebare
Stabilit
M
i
n
i
m
ntrebar€ Stabilit
1

7

4

2

3
3

2
2

4
6
7

n

13

TOTAL

8

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Timpde lucru:.................
Data

produsului
turistic
Unitatea7 Valorificarea

1. ce elementesunt necesarepentruemitereavoucheruluituristic?
despreagenliaemitenti(adresi,licenti,"'-"')
informalii
4a\
,

lr

numdrdeturigti
fb\
\J
turigtilor
aleturistului,
c) datelepersonale
Q)
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agenliei
agentului
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9i gtampila
turisticecomandate
9i achitate
serviciilor
totatitatea

a actiuniituristice
perioada
exactdde desfigurare
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(6) Oatede contactprivindprestatoriide servicii
\7
fh] valoareaserviciilorturisticecomandate
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2. Enumeralidocumentelede cilitorie:

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Pagina 1 | 2

t

. Timiqoan. Arad ' Sibiu- Bala&lar*' sradea 'Su<*ava 'Constania
. *$cure.1ti
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nr' 16 A

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Grila de notare - Unitatea7
Punctaj
Punctaj
Nr.
Nr.
Minim
ntrebareStabilit Minim intrebare Stabilit
5

7
4

1

2

3

^

t

5
o

n

7

11

TOTAL

I

Semniturac

ffiffi'ffi4:rl1n":*-$*,
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Pagina?l

2

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TESTSCRIS

Nume
sipr"nu'"

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Timpde lucru:.................
Data
contractelorcu prestatoriide servicii9i clienlii
Unitatea8?ncheierea
l.Caresunt clauzele(capitolele)contractului-cadru de comercializarea pachetelor

de

serviciituristice?

2. Caresunt elementelepe care le cuprindeclauza,,Pretul"din contract?

crt/6, aua^:,/
3. in cite exemplarese incheiecontractulgisub ce formi mai poatefi prezentat?

zexemplare

@

b ) 3 exemplare
c) catalog,pliant,broguri

4. [n ce situalieturistul poatecesionacontractulunei terte

..A.'.,''.'.''R..''....t..'-..'...'''''].':'....:..

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Pagina 1 I 2

'Constanu
.'limipara.Ar:ad'5ibiu-Baiall'lan 0radea,Suceava
Cluil'lapaca.Bucirresti

It qecrsr clu.r-blAFo{A.R0MAN|A,5rr.Nichitasianer{u nr,16 €tlge *t: sc3 * travelt$eximtur,ro
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Ll{r:nli rurirfi ar. l 191

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AGTNTn

5. Caresunt documentelecontractuluicarese constituieca anexela acesta?

Grila de notare - Unitatea8
Punctaj
Nr.
Punctaj
Nr.
Minim
rtrebare Stabilit Minim intrebare Stabilit
7
10
2
3
2
2
2
J
2
3
4
1
2
t

I

o

n

7

20

TOTAL

Semnituracandidat

ffi

dk ffi

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Pagina?l 2

14

ft'U

\i'":'|'11r',,;"
\.r'ru,

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