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tricks of managing a property
Derby letting agents can only achieve desired success if they manage the property under their
care with skill and good judgment. In the residential setting, there are several things to manage,
including people, money, landlord's expectations and usage of the property. Here is how to
manage a real estate property under your care.
In most cases, Derby letting agents will be managing money received from tenants. This will
include money collected as deposit on behalf of or for the landlord, money held, and money
received from ex-tenants. While handling money, letting agents should comply with all the rules
and by-laws of Derby regulatory agencies. Tenants should be issued with appropriate and regular
receipts indicating when and how much they paid their rent. The landlords should be given
appropriate and regular invoices and statements detailing the income and expenditures incurred.
Receipts should be available to support all transactions made. Besides, all transactions should be
recorded clearly and communicated appropriately to the landlord.
However hard the letting agent will try, there will always be complaints received either from the
tenants or from the landlord. Managing the complaints in an open, professional and swift manner
will make the tenants or landlord to trust the agent. There must be a procedure for reporting
complaints in a written and retrievable manner. When complaints are filed, they should be
acknowledged within 72 hours and investigation launched as soon as possible. The outcome of
the investigation should be presented in a written form and communicated to the complainant as
soon as possible. Every complaint must be responded to within 21 days of filing and the
complainant must be given the opportunity to comment on the solutions or report offered.
Managing the Landlord's Expectations
Derby letting agents have landlords as their key employers and should therefore manage their
expectations with great care. The agent should always be transparent and frank with the landlord,
especially when discussing annual targets. Tell the landlord what you really mean and be honest
about the true position of the property. If there are structural repairs you really want done, put this
to the landlord in time so that you are not questioned later on when you spend on the repairs.
Keep clear records and keep informing the landlord about the progress of the premise. If there are
stubborn tenants, who do not want to pay rent in time, inform the landlord about this so that both
of you can make a decision about them together. Do not pull surprises on your client (landlord),
but let frequent communication and transparent management be your mark.
Managing Property Usage
Derby letting agents find property usage management as one of the greatest challenges. Dealing
with people from different backgrounds is not always easy. Some will use provided facilities with
deadly carelessness and your patience will always be tested. However, if you remain proactive
and firm you will find property usage management less of a challenge. Conduct frequent
inspections and repair any damages before they worsen. If you find out that there are tenants
responsible for some damages, never hesitate to put it to them and ask them to pay for the repair.
Keep clear records so you can always remember to perform necessary tasks in time. As one of
the respected Derby letting agents, you have to keep sharpening your management skills in order
to remain on top of your game.
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