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Transport for London
New Bus for London
Conductor Key Responsibilities and Duties
This document describes the principal responsibilities and duties for the second crew
member (“conductor”) for the New Bus for London. The purpose of this document is
to enable operators to produce the job description for the role and prepare the
necessary training, selection and recruitment activities.
To be present at the open platform for the majority of the time except when
other duties are being carried out.
Supervise boarding and alighting at the rear platform
Signal to the driver when boarding and alighting at bus stops at the rear
platform has finished, and provide the open platform interlock
Undertake the daily conductor actions and checks in conjunction with the
Assist driver with the conversion of the bus to and from crewed mode
Provide assistance to wheelchair users or buggy users if required or
requested when the bus is stationary at bus stops to assist with manoeuvring
the wheelchair or buggy in the bay.
Compile defect, quality and incident reports
Provide general passenger assistance and route, travel, fares and tourist
information as required
• At any time
Provide visible presence to upper deck and lower deck customers by
undertaking routine “patrols”
Implement routine fare validation activities
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