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AIB Trainer Manual Draft .pdf



Original filename: AIB Trainer Manual Draft.pdf
Author: Helen

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Trainer Manual

FIRST STEPS TO
ONLINE BANKING
An Initiative under the National Digital Strategy

Supported by

1

Contact details for Fit
Helen Mahon
Fit Community IT Mentor
helenmahon@fit.ie
Mobile: 0871255548

FIT Head Office, Dublin
7A Bellevue Industrial Estate, Glasnevin,
Dublin 11
Lo Call: 1890 815704
Fax: +353 1 8601006
Email: info@fit.ie

2

Welcome to the information
training on AIB Banking Online
Facilities

Summary of training requirements
All trainees referred from AIB branch are
to receive one hour of specific training in
how to use AIB banking online facilities
through the AIB demonstration video on
the website. The trainer must also
introduce the AIB card reader to ensure
the trainee becomes visually familiar
with this device which is used for certain
AIB phone and Internet banking
transactions.
3

Training Checklist
1) Class size no more than 10 people
2) There must be a computer or
laptop/notebook/touch screen device
per trainee
3) Each trainee to receive not less than 1
hour assisted tuition in total
3) Trainee completes a trainee enrolment
form
4) On completion of the 1 hour training
the trainee completes a short feedback
form
5) The trainee may be offered an extra 8
hour training course through the Benefit4
training if the meet the criteria of same

4

Training resources/How to bank
online
AIB Internet Banking

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AIB Internet Banking continued….

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AIB Internet Banking continued….

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AIB Internet Banking continued….

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AIB Internet Banking continued….

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AIB Mobile Banking
AIB Mobile Banking offers registered AIB Phone
& Internet Banking customers an easy and
convenient way to access the most popular AIB
Internet Banking services on their smartphone.

Type www.aib.ie/mobilebanking into
the browser on your smartphone.
AIB Mobile Banking App that has been
designed specifically for use on the
Apple iPhone / iTouch and Android
phones.
 Download the Mobile Banking App
directly from the Apple App Store or
Google Play Store.

14

AIB Mobile Banking continued….
AIB aim to ensure that AIB Mobile Banking is
accessible to their customers, however, given the
number of mobile devices available this cannot
always be guaranteed.

AIB customers can download the App
directly from the Apple App Store,
Google Play Store,
www.aib.ie/mobilebanking or by
using a QR code scanner on the code
below to access the Apple App Store
or Google Play Store.

15

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AIB Mobile Banking continued….

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AIB Mobile Banking continued….

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AIB Mobile Banking continued….

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AIB Banking Online
TRAINEE ENROLMENT FORM
Name:

______________________________________________

Address:

______________________________________________

______________________________________________
______________________________________________

Phone Number:

_________________________________________

Email address:

_________________________________________

Training organisation: _______________________________________

Training Location:

_________________________________________

We would be delighted if you would complete a short feedback form on completion of training

Signature __________________________________________________ Date ___________________

23

AIB Banking Online
Trainer Completion Form
Fit
7 a Bellevue Industrial Estate,
Glasnevin
Dublin 11
Email: helenmahon@fit.ie
Phone: 01 8825570
1890 815 704
Mobile: 087 1255548
Fax: + 353 1 8347747

Centre Name: ________________________________________
Centre Address: ______________________________________
Centre Code _________________________________________
Trainer Name Printed: __________________________________
Students Names:
Student 1___________________________
Student 2___________________________
Student 3___________________________
Student 4___________________________
Student 5___________________________
Student 6___________________________
Student 7___________________________
Student 8___________________________
Student 9___________________________
Student10___________________________
Date:
Trainer Signature: ______________________________________

24

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Link to online survey below, which you will find on our Fit website

https://www.surveymonkey.com/s/MMC8BKQ
You can also view the survey by going onto www.fit.ie and clicking onto
Projects->National Projects->FIT-AIB Banking-> AIB Online Survey Button.

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