DukePyckoResume(11 26 2013) .pdf

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Duke Pycko
845 Silver Street • Agawam, MA 01001 • 413-355-0813 • dpycko@gmail.com

My help desk position for the past two years has further solidified my skills as they are applied in a
business setting. At this point I'd like to take on greater overall responsibility while further systemizing
my day-to-day activities. Moving forward I plan to obtain a couple more key certifications and start
progressing a Bachelor's degree in Information Technology.
Work Experience
01/2012 11/2013

Ward Leonard Electric LLC, Thomaston, CT
Network Support Technician
 ~150 Employee, ~225 Device Environment
 Reported directly to Network Admin with aggressive delegation in a high-demand, quick paced
 Kept documentation of network layouts, inventory, and procedures
 Software Experience: Microsoft Office Suite, Adobe products, VISUAL ERP system, Enterprise AntiVirus Solutions, and other various tools
 Server Experience: Microsoft Server 2003, 2008; Active Directory, Group Policy, Exchange Email,
Terminal Server; Backup/Recovery Solutions and Physical Rackmount Configuration
 Network Experience: Cisco ASA Router, DHCP, DNS, VPN, Switch Management

10/2011 01/2012

CompuCom, Bloomfield, CT
PC Upgrade roll-out for Cigna work-at-home users
 Receive and un-box system
 Image, install software, troubleshoot errors
 Re-box and ship to Work at home user
 Provide remote/phone support to back up old data and setup new system
 Solve recurring issues/errors at any point in the process

09/2010 06/2011

Agawam High School, Agawam, MA
Network IT - Intern
 Network Troubleshooting, quick paced multitasking to work between classes
 Complete assigned tasks from other Network ITs
 Completed a 75 CRT to LCD monitor replacement in a 5 hour time allotment

06/2009 Present

Personal (Client Based), Agawam, MA
Support Technician
 Approximately 30 physical PC builds; 120 and 100 Windows XP and 7 installations
 4 "roll-out" jobs, reformat/reinstall of at least 10 PCs at one time
 Virus removal; experience involving Adobe, Microsoft office, and other various software
 Wired/Wireless network installations and configurations
 Retain contact with client, maintaining a customer service oriented attitude

2009 - 2011

LPVEC Career and Technical Education Center, West Springfield, MA
Vocational Certification in Information Support Services and Networking
 College-oriented study; in completion I attained college credits
 800+ Hours of class time
 CompTIA A+
 CISCO Discovery 1

2007 - 2011

Agawam High School, Agawam, MA
High School Diploma
John and Abigail Adams Scholarship:
 Advanced in Mathematics and English on the Massachusetts Comprehensive Assessment System
 Had a combined MCAS test score ranking in the top 25%of my school district

 4+ Years of formal experience
 CompTIA A+ Certified
 CISCO Discovery 1 Certified (Currently pursuing CCNA certification)
Available upon request

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