DukePyckoResume(11 26 2013) .pdf
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Duke Pycko
845 Silver Street • Agawam, MA 01001 • 413-355-0813 • dpycko@gmail.com
Objective
My help desk position for the past two years has further solidified my skills as they are applied in a
business setting. At this point I'd like to take on greater overall responsibility while further systemizing
my day-to-day activities. Moving forward I plan to obtain a couple more key certifications and start
progressing a Bachelor's degree in Information Technology.
Work Experience
01/2012 11/2013
Ward Leonard Electric LLC, Thomaston, CT
Network Support Technician
~150 Employee, ~225 Device Environment
Reported directly to Network Admin with aggressive delegation in a high-demand, quick paced
environment
Kept documentation of network layouts, inventory, and procedures
Software Experience: Microsoft Office Suite, Adobe products, VISUAL ERP system, Enterprise AntiVirus Solutions, and other various tools
Server Experience: Microsoft Server 2003, 2008; Active Directory, Group Policy, Exchange Email,
Terminal Server; Backup/Recovery Solutions and Physical Rackmount Configuration
Network Experience: Cisco ASA Router, DHCP, DNS, VPN, Switch Management
10/2011 01/2012
CompuCom, Bloomfield, CT
PC Upgrade roll-out for Cigna work-at-home users
Receive and un-box system
Image, install software, troubleshoot errors
Re-box and ship to Work at home user
Provide remote/phone support to back up old data and setup new system
Solve recurring issues/errors at any point in the process
09/2010 06/2011
Agawam High School, Agawam, MA
Network IT - Intern
Network Troubleshooting, quick paced multitasking to work between classes
Complete assigned tasks from other Network ITs
Completed a 75 CRT to LCD monitor replacement in a 5 hour time allotment
06/2009 Present
Personal (Client Based), Agawam, MA
Support Technician
Approximately 30 physical PC builds; 120 and 100 Windows XP and 7 installations
4 "roll-out" jobs, reformat/reinstall of at least 10 PCs at one time
Virus removal; experience involving Adobe, Microsoft office, and other various software
Wired/Wireless network installations and configurations
Retain contact with client, maintaining a customer service oriented attitude
Education
2009 - 2011
LPVEC Career and Technical Education Center, West Springfield, MA
Vocational Certification in Information Support Services and Networking
College-oriented study; in completion I attained college credits
800+ Hours of class time
CompTIA A+
CISCO Discovery 1
2007 - 2011
Agawam High School, Agawam, MA
High School Diploma
John and Abigail Adams Scholarship:
Advanced in Mathematics and English on the Massachusetts Comprehensive Assessment System
Had a combined MCAS test score ranking in the top 25%of my school district
Qualifications
4+ Years of formal experience
CompTIA A+ Certified
CISCO Discovery 1 Certified (Currently pursuing CCNA certification)
References
Available upon request


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