enhance deliver.pdf


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Table of Contents

Introduction ........................................................................................................... 4
Understanding Deliverability Issues .................................................................. 4
Microsoft Anti-Spam Overview .......................................................................... 5
Summary of Deliverability Best Practices .......................................................... 6
Deliverability Scenarios ......................................................................................... 9
Scenario 1: Your e-mail is being delivered to the Junk e-mail Folder ................ 9
Scenario 2: Your is delivered successfully via SMTP without a bounce but not
delivered to the Inbox or JMF .......................................................................... 10
Scenario 3: Your SMTP connections are blocked or mail is bouncing ............ 11
Contact and Escalation Procedures .................................................................... 12
Frequently Asked Questions ............................................................................... 13
General ........................................................................................................... 13
Server Configuration ....................................................................................... 17
Unsubscribe .................................................................................................... 19
Sender Feedback – Smart Network Data Services (SNDS) and Junk e-Mail
Reporting Program (JMR) ............................................................................... 21
Windows Live Sender Reputation Data ........................................................... 23
Additional Resources .......................................................................................... 26
Acknowledgements ............................................................................................. 26