ApptPolicyFinalEditVersion .pdf

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Appointment Policy

Garden  Pediatrics  works  to  ensure  a  smooth  visit  experience  for  each  of  our  patient  families.    When  you  arrive  at  
Garden  Pediatrics,  you  expect  a  rapid  check-­‐in  process,  minimal  wait  time  for  an  exam  room,  adequate  time  with  
your  provider  and  an  efficient  checkout  process.    Performing  this  consistently  for  every  patient,  every  time  is  our  
commitment  to  you.    As  needed,  we  will  make  adjustments  to  our  policy  to  ensure  we  can  achieve  our  
commitment  to  each  of  our  Garden  Pediatrics  families.  
Just  as  we  make  a  commitment  to  you,  your  request  for  an  appointment  time  is  your  commitment  to  us  that  
you’ll  arrive  on  time.    We  are  counting  on  you  to  keep  your  commitment.    This  ensures  the  best  opportunity  for  
you  to  be  satisfied  with  the  entire  visit  experience.  
To  accomplish  this  experience,  the  appointment  and  check-­‐in  process  is  critical  and  is  as  follows:  


                                                                                         Appointment  Time  
10-­‐15  minutes  

Check-­‐in  Procedures  
Form  Completion  
Insurance  Validation  

                                                                                 Patient  Preparation  
Initial  Visit  Review  with  medical  staff  

10  minutes  

                                                                                         Provider  Review  
10-­‐20  minutes,  based  
on  appointment  type  

Time  with  physician  or  nurse  practitioner  

                                                                                         Exit  Procedures  
5-­‐10  minutes  

Next  appointment  
Payments  follow-­‐up  
Vaccination  record  completion  

If  you  are  late,  we  will  work  with  you  to  reschedule  your  visit.    If  you  know  in  advance  that  you  will  be  late,  
please  contact  the  front  desk  and  we  will  attempt  to  reschedule  you  for  the  same  day,  when  another  
appointment  time  is  available.    If  another  time  is  not  available  on  the  same  day,  the  team  will  work  to  offer  an  
appointment  on  a  different  day.    If  you  arrive  late,  please  do  not  expect  to  be  seen,  as  we  are  working  to  ensure  
an  optimal  experience  for  the  other  patients  who  arrived  on  time.  
Thank  you  in  advance  for  your  cooperation  and  for  choosing  Garden  Pediatrics  to  serve  your  family.  

 Responsible  party  member’s  name  (please  print)  





Responsible  party  member’s  signature  













Garden Pediatrics |      101  E.  Redlands  Blvd.  Suite  106    Redlands,  CA  92373        |      Office:  (909)  792-­‐8866      |      Fax:  (909)  792-­‐9395

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