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Features and Services of Hosted PBX Services .pdf


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Features and Services of Hosted PBX Services
The latest spin offs from the business telecom industry are the Hosted PBX services. The service
entails a fair technology to cut down the investment on telecom equipments yet capitalize on
telecommunication. This is operated and maintained by VoIP service provider. The technology
allows employees to be connected with office telecom system while being at home, hotel or any
where else. You can put your calls on hold with a music running, transfer calls to several
departments and set up conference calls as well. This enables small businesses enjoy the same
telecommunication features as MNCs (that too in least of investment).
The features are simply mind boggling and are the sole factors for the expansive usage of the same.
So let’s take a look on the features of hosted PBX services:
Find me, Follow me: Among the other most alluring features of the technology, this is simply
exclusive. This allows employees to connect their desk telephone to their mobiles or other phones
when they are away from their desk. Also the feature allows the entire business to carry the same
number even after they shift from the place.
Unified Messaging: Transfer messages from phone to PC, to another PC, or your inbox, by
using .wav files. This leverages the management and monitoring of messages.
Direct Inward Dialling: Every department has its own number eliminating your customers’ and
vendors’ time consumption to reach respective department through front desk.
Extension Dialling: Extension to extension dialling is just exclusive and really alluring. This helps
Hosted PBX services to be more business centric and not just a mere telecom service.
Phone Customization: Customize the phone functionality yourself. Just point and click – no need
to spend on the IT professionals and other vendors.
Disaster Recovery: In the worst cases of your work place disaster like a fire breakout or building
collapse, when your phone breaks into pieces, the voice mail still works active. This helps
businesses to divert calls to mobile from where you can resume your business. This feature can
further provide ramp for disaster recovery planning of your entire business.
Features of Hosted PBX have lured businesses in every countries and all size alike. The
technology hinges on the cost saving – both initially and ongoing saving businesses lot of funds to
invest somewhere. Hosted PBX services are quick in setting up and highly scalable to market. This
allows employee productivity as they can be connected with your system from location of the earth.
This cloud based service provides opulent features which businesses of any size and domain can
benefit from. From enhancing productivity to help incurring great turn over, this can be your best
business pal.


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