ShareBoat Boat Owner FAQs v 1.4 17 03 15 FINAL .pdf

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ShareBoat – Boat Owner FAQs

3.5

Please note what we have no control over nor any
responsibility for the payment gateway. However, if you
experience any problems (or any other issues) with your
registration and/or processing and receipt of payments,
please contact us by email to contact@shareboat.co.uk
at the earliest opportunity.

3.6

Enq uiries : You must Use our messaging service to
receive and respond to Renter enquiries. We will not
hold messages indefinitely. This means that messages
may not be accessible after they have been delivered.
For this reason, you should print a copy of any message
which is important (e.g. a payment receipt or a booking
confirmation). We have no control over nor any
responsibility for the communications between you and a
Renter.

Once you receive a Renter enquiry, yo u mus t U s e o ur
Sit e's (a) messaging s ervice t o res p o nd t o any s uch
enq uiry, (b) booking service so that a Rent er can b o o k
yo ur Boat, and (c) payment service so that a Rent er can
p ay Using o ur payment gateway. You must not Us e o ur
Sit e (and in particular our Site's messaging service) as a
way o f receiving Renter enquiries and then not U s e o ur
Sit e to get a booking and thus avoid having t o p ay us
o ur Commission. I f you do this, this is a clear breach o f
t his Agreement and we will terminat e yo ur Lis t ing (s ).
Yo u will also be liable to us for any losses we incur as a
res ult o f s uch a b rea ch. I n o t her wo rd s , yo u mus t
manag e co mmunicat io ns , enq uiries and b o o king
p ayments through our Site. Use of ext ernal t o o ls and
p ayments not process ed t hro ug h o ur Sit e is s t rict ly
fo rb id d en. W e have s et o ut b elo w s o me mo re
info rmation ab o ut t he s ervices t ha t yo u mus t U s e.

3.7

Co mmis s io n- b as ed Lis t ing s : Our Commission-based
Listings also mean that the Listings will be displayed on
our Site indefinitely. However, we reserve the right to
remove or refuse to publish any Listing at any time (in
our absolute discretion). You can also suspend or
remove your Listing at any time through your
Dashboard. We may ask you for information about why
you are suspending or cancelling your Listing.

3.8

Dep o s it s : You may request that the Renter pays you a
deposit. If this is the case, you must display this in your
Listing. The deposit amount and the timing of payment
is set by you. Payment of any such deposit will not be
done through our Site. ShareBoat is not responsible in
any way whatsoever in relation to the above. If you have
any questions or (any other issues), please contact your
Renter.

B o o king s : You must register for our booking service so
that a Renter can book your Boat through our Site. It is
your responsibility to check-in and check-out your Renter
either personally or a third-party you have engaged to
do so.

4.

YOU R LI STI N G

4.1

N umber of B o at s : You can display any number of Boats
in your Listing.

4.2

P ho t o s : You can display up to five (5) photographs for a
Boat. A cut-down version of your Listing will be shown
on our Site as a search snippet, in the form of a preview
with a picture of the Boat, linked to the full-page of your
Listing.

4.3

Yo ur web s it e: You are not permitted to link to your own
website, or another website advertising your Boat, on
your Listing. We will remove any such links.

4.4

R enter Searches : Boat search snippets are searched and
displayed based on ShareBoat's sort algorithm. Renters
can also search Listings according to various criteria,
such as (a) location; (b) Boat type; (c) price; (d) number
of people accommodated; and/or (e) ability to craft.

4.5

Trans lat io ns : In order to make it as easy as possible for
you to Use our Site, we have translated our Site in
several languages. If a translation is not available on our

1.

I N TR ODU CTI ON

1.1

These FAQs form part of, and are subject to, the Boat
Owners Terms of Use.

2.

YOU R DA SHB OA R D

2.1

W hat yo u can d o wit h it : When you register, you get
access to your personal account area (“Das hboard”).Your
Dashboard will help you to manage your Listing. We
make the Dashboard available to you on an “as is” basis.
This means that we do not guarantee that the
Dashboard or its functions are complete and/or errorfree.

3.

YOU MU ST U SE OU R SI T E

3.1

3.2

3.3

3.4

P ayment s : You must register for our payment service so
that a Renter can pay you using the payment gateway.
The payment gateway is not offered by us but by our
payment gateway service provider (PayGenius). This
means that it is subject to PayGenius' terms of service.
You should review those terms of service before you
decide to use the payment gateway in order to be able
to accept payment for bookings through our Site.
I n o rder to register, you must satisfy cert ain Euro p ean
reg ulatory req uirement s (KYC). A s s uch, yo u mus t
up load on your Dashboard the following document s as
s canned copies: (a) proof of a valid passport or id ent it y
card, (b) proof of your current residential address, (c) job
t it le, and (d ) any o t her d o cument at io n and /o r
info rmat io n req ues t ed o f yo u o n o ur Sit e fo r t he
p urposes of PayGenius. PayGenius will take 48 ho urs t o
valid at e yo ur elig ib ilit y.

ShareBoat -Boat Owner FAQs v 1.4 17-03-2015 FINAL

ShareBoat – Boat Owner FAQs

Site for your language, you may use Google Translate.
This is a static machine translation system which is not
error-free. You must review the translation, and correct
all inaccuracies in it. Google Translate is subject to
Google’s terms. You should review those terms before
using Google Translate. We have no control over nor any
responsibility for Google Translate translations, if any and
you provide any such translation at your own risk.
4.6

Lo catio n: The sort order for Listings on our Site depends
on ShareBoat's algorithms and may vary from time to
time. Unfortunately, we cannot guarantee your position
within the search results.

4.7

Lo cation Map : You can link your Listing to Google Maps.
In order to do so, you must confirm that the location
included in your Listing is correct on your Dashboard.
Google Maps is not error free. You need to check that
the Boat's correct location is shown by Google Maps.
Google Maps is subject to Google's terms. You should
review those terms before using Google Maps. We do
not have any responsibility for the accuracy or otherwise
of the Google Maps services. We have no control over
nor any responsibility for Google Maps.

4.8

SMS s ervice: In the future, we may offer an SMS service
to inform Owners of any incoming booking enquiries
about Listings.

5.

W HA T YOU P A Y U S

5.1

Our commission-based Listings mean that you can
advertise your Listing on our Site without any upfront
fee. You will only be charged a commission equal to 15%
of the Boat rental amount paid by a Renter on a booking
("R ent al F ee") that you got through our Site
(“Co mmis s io n”).

5.2

5.3

5.4

Our
Commission includes PayGenius' payment
processing fees that we incur when we make the
payment of your share of the Rental Fee. Your share of
the Rental Fee is the Rental Fee minus our Commission
("Share").
Apart from the PayGenius' payment processing fees, our
Commission does no t include in any way whatsoever (a)
amounts charged for taxes (if any), (b) any other charges
or amounts that you may be responsible for, and (c) fees
for any products and/or services offered by third-party
suppliers ("Sup p liers ") (for example, transportation
services, check-in/check-out services, concierge services,
arranging activities).
Your Share will be paid to you by PayGenius 24 hours
after the check-in date as originally booked by the
Renter. We have no involvement in the payment process
and are not responsible in any way whatsoever with
regards to the correct payment of the booking. However,
if you experience any problems (or any other issues) with
processing and receipt of payments, please contact us by
email to contact@shareboat.co.uk
at the earliest

ShareBoat -Boat Owner FAQs v 1.4 17-03-2015 FINAL

opportunity.
5.5

We reserve the right to change the applicable
Commission, with any changes to be notified to Owners
45 days before the new Commission is applied. If you do
not remove your Listing by the time the new Commission
is applied, we will assume that you accept it.

5.6

I f a Renter wishes to cancel a Boat booking, he must Use
o ur Site to do so. If there is a cancellat io n 2 weeks o r
mo re before the check-in date, then the Rental F ee will
b e returned to the Renter minus 15%. This 15% is broken
d o wn as follows : 5% will g o t o yo u and 10% will b e
ret ained by us. If there is a cancellation less than 2 weeks
b efore the check-in date, then the Rental Fee will not b e
ret urned to the Renter. In this case, we will pay you yo ur
Share as if the Boat booking had not been cancelled and
we will ret ain o ur Co mmis s io n.

5.7

I f yo u wish to cancel a Boat booking, you mus t us e o ur
Sit e to do so. You must do so as soon as po s s ib le and
als o contact your B o at R ent er t o ap o lo g is e fo r t he
inco nvenience. The entire Rental Fee will b e returned t o
t he Boat Renter. We will co nt act yo u t o find o ut t he
reason behind the cancellation. W e may susp end yo ur
lis t ing if we d eem it ap p ro p riat e.

5.8

We may, from time to time, offer to you additional
Owner paid services that you may decide to use. We will
advertise such additional services on our Site and/or
contact you. Each additional paid service may be subject
to additional terms and conditions.

5.9

You are solely responsible for all charges relating to your
Boat and the Listings, and shall account to the relevant
authorities for all applicable taxes (including, where
relevant, any sales taxes) on any payments.

6.

N OTI CES & EN QU I R I ES

6.1

A Team Close to Yo u: We are committed to be as close
to our Owners as possible. We have decided to offer the
easiest way to reach our team in any situation. For any
kind of notices and enquiries listed below, you will find
all the team direct contact details (including professional
email addresses and mobile contacts) by clicking on
Contact us [NOTE: Insert link of the Contact us page].

6.2

Owners & Feeback. You can contact our team by clicking
Contact us [NOTE: Insert link of the Contact us page.] for
your enquiries if (a) you have any enquiries about how
our Site works, (b) you are finding difficulties when
signing up, or (c) any other issues you may be
experiencing and you think we can help you with. You
are most welcome to provide us with any
comments/feedback and suggestions about your
experience of Using our Site.

6.3

Leg al & Securit y no t ices . You can contact our team for
legal and security notices including (a) copyright
infringements, (b) accidents, (c) threatened proceedings

ShareBoat – Boat Owner FAQs

by a Renter, by clicking [NOTE: Insert link to the Contact
us page.].
6.4

P ersonal Dat a Enq uiries . You can contact our team for
any personal data enquiries by clicking [NOTE: Insert link
to the Contact us page].

6.5

Med ia & Press Enquiries. You are able to contact our
team for any Media and Press enquiries by clicking
[NOTE: Insert link to the Contact us page].

ShareBoat -Boat Owner FAQs v 1.4 17-03-2015 FINAL


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