Customer Service Internship (1) .pdf

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Customer Service Internship | Head Office Rotterdam | full time
Rotterdam, Netherlands · Sales · start: ASAP
Become responsible for our secure booking system at our startup
Field: Customer Service, Sales, Payments, process engineering

Time period

40 hours a week

Starting period asap

The duration is between 10 weeks and 7 months (depends what suits best for your personal

If you sign for a 7 months period, the internship allowance is 650€. For a shorter period we do
not pay an allowance
(you can try to apply for the Erasmus placement grant to get some money this way)

You will work from our office in Rotterdam, the Netherlands

Your Responsibilities launched a secure booking service on the website. Now our users can
book & pay a room directly on our website. We need to make sure that users get familiar with
this booking system.

You will be responsible for calling our users of our website, offer them help, ask them for
improvements for our website and explain them about our newly launched secure booking

You will be working from our office in Rotterdam, the Netherlands.

Tasks of a “Customer Service intern”

Analysing the behaviour of our users on our website

Call advertisers that have problems posting or verifying their rooms

Call active users, ask for their feedback how they experience our website

Save the feedback for the users and discuss this on a regular basis directly with our CTO.

Explaining to our users on the phone advantages of the booking system

Helping our users with booking a room

Characteristics we are looking for in our Customer Service interns:

Language: you should be able to speak English on an above-average level.
Independent: The ability to work independently, take initiative and do what it takes to get the job
Structured: The ability to work in a structured manner. You will need to work according to
specific checklists of our framework and develop the checklists yourself if they do not yet exist.
Persistent: A central characteristic that is also the flag of our team is persistence. In we believe that persistence is the driver of our growth and expansion
Productive and motivated worker: We need someone who is a hard worker and is really
passionate about You will work 40 hours a week, but should grow much more rapidly than expected, we are looking for people who
are willing to go the extra mile. It has happened that our interns had to work on a Sunday.
Although this is not common, you should be prepared for it!
Energetic, optimistic and imaginative power: you need to motivate yourself and your colleagues,
also in bad times.
Willing to do simple tasks: your title will be “Customer Service intern” and you have quite some
responsibility. However, on the other hand there is nobody ‘below’ you in our office. This means
you also need to complete simple tasks, for example, preparing excel sheets, emptying the
dishwasher etc. It won’t be your main job, but these things will be part of the job.

Cool Things

This is not your average internship: You are responsible for the promotion of our new service and
the results of your job will be directly obvious, which is cool if things go right (and which is not
cool when you underperform...).

You will develop your relation, database and communication skills

Our team consists of 16 people, with 14 nationalities, of which the oldest person is 26 years old;
also having this experience of working in an international work environment will be a good
element to have on your CV.

You will be working in the Netherlands, in Rotterdam, in the picturesque student neighbourhood
of Kralingen. Rotterdam is the second biggest city in the Netherlands and is one hour by train
from the capital Amsterdam

How to apply

You can directly apply via the following link:

Application deadline: Sunday 14th of June, at 23:00


Send an email to Konstantinos on hrm(at)

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