LNP FAQs .pdf
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Author: Marion Carter
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1. What is Local Number Portability?
Local Number Portability (LNP) enables customers to keep the same phone number when
changing service providers or carriers.
Who will be the major players involved in Number portability?
All local telecoms operators are mandated by the OUR to participate in local number
New entrants into the market will also be required support local number portability.
Current operators in the market are LIME, DIGICEL, FLOW and ISLAND Networks.
What will number portability mean for the customers?
Customers will now have the opportunity to switch between operators while retaining their
4. What is "porting"?
The activity of moving a phone number from one carrier to another is called porting.
Example: If a LIME customer decides to bring their number to Digicel, this action will be
considered as “porting in” to DIGICEL. Likewise customers switching from their previous
carrier will be "porting out" for that carrier.
5. Which telephone numbers can I bring to DIGICEL?
Customers will be able to bring their mobile numbers from another local carrier to DIGICEL.
Customer will also be able to bring their existing Landline numbers from another carrier to
6. Will customers only be able to port in mobile numbers?
Customers will be able to port both mobile and fixed lines.
When will I be able to bring my phone number to DIGICEL?
All major local telecommunications carriers will implement number portability across
Jamaica by June 22, 2015.
8. Can you port a land line into a mobile number?
No, at this time customers will not ab be able to port a landline number into a fixed
9. How do I start the ‘porting’ process?
Customers would be required to visit the authorised dealer of their chosen new service
provider to request a new telephone service, and tell them that you would like to keep your
When visiting an authorized Digicel Dealer store, the representative will ask you to complete
an application form to formally document the request.
You will be asked to provide:
Proof of identity, either a valid and current passport or Driver’s Licence, National
Identification Card or other photo ID
Copy of a recent telephone bill from your current service provider, in the case of
landline or Postpaid mobile account.
Note: The name on the recent bill must match the name on the photo I.D. used to
authorise the porting request.
For business accounts, proof of authorisation to deal with the account by the person
submitting the request must be given.
For mobile customers, after submitting your porting request you will be asked to text the
word “PORT” to the number 444-PORT(7678). The text must be sent from the number which
you intend to port. Texts to the designated mobile port request number will be free of
For fixed line customers, after submitting your porting request, you will receive an email or
SMS asking you to call the special porting number 444-PORT (7678) and submit the PIN
which is provided in the email or SMS. The call must be made from the number which you
intend to port. Calls to the designated fixed line port request number will be free of charge.
Shortly after ou will get an email or text confirming that your request is being processed.
Customers will not be able to request porting via telephone or online.
6. Can a service provider under any circumstance, refuse to port my number?
Yes. A service provider may do so, if your number has:
Been barred or suspended for non-payment or any other reason.
Been ported in the last ninety days.
Roamed overseas in the last five (5) days.
An outstanding bill, due bill or unbilled charges which are more than your deposit.
7. Once you have ported can you port back to your original network?
Yes you can, however you cannot port within 90 days of a previous port.
8. Should I cancel my existing contracts before transferring my number?
No. You should contact your existing provider before taking any action. If you cancel your
account first, you may lose control over your number, which may then become ineligible for
9. Will I be able to port my telephone number to a provider in another country?
No, numbers may only be ported within Jamaica.
10. Can I port my number when I am overseas?
No, numbers may only be ported while in Jamaica.
10. How much will switching service providers cost me?
There will be no charge by the service provider from which you are porting your number.
However customers may incur charges for activating a new postpaid account or purchasing a
new sim card to facilitate “porting in” to the new carrier.
11. Will I incur any penalty for leaving a provider?
This may depend on the terms and conditions of your contract with your current service
provider. If you have not completed a minimum required term of the contract with your existing
service provider you may be required to pay the charges due under the contract.
13. How long will activation take when switching from one service provider to another?
Transfers should generally take within 24 to 48 hours.
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