My 2015 Resume (Official) .pdf
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1113 Palmer Ave
Owosso, MI 48867
Wanting to start a career within a growing company that will embrace my talents for
providing and learning different marketing and business strategies, adapting to
specific environments, abiding by a flexible and efficient schedule while striving to
perform at an elite and professional level.
Client Care Specialist | Quicken Loans
Detroit, MI— 2014 2015
● Handled mass amounts of email, voicemails, phone calls and computer
applications by structuring my day to accommodate a busy schedule.
● Communicated with clients, internal and external parties to ensure
requests are completed, trouble issues are resolved, and mortgage
refinance status is provided.
● Processed all incoming calls, verified completion of all paperwork, and
foreshadowed any additional documentation that might be needed.
● Kept a teambased mentality while working within Quicken Loans knowing
that if I did not have the answer that we will figure it out.
● Provide assistance and support not just to clients but team members as
Business Development Intern | Lorchid Import & Export, Ltd.
Beijing, China— Summer 2013
● Researched markets that had potential for sales, marketing and growth.
● Contacted owners or distributors to inquire about their logistical needs.
● Managed multiple clients in following the logistics process in getting their
products and services not only throughout China but other parts of the
world, such as Canada and so on, into markets that could allow them to
grow as a company.
Bachelors of Arts in International Relations
Minor in Mandarin Chinese Language
Michigan State University | James Madison College — Class of 2014
DEGREE DETAILS & SKILLS
Perfected to a confident level of persuasion and negotiation
Selfstarter, team player, and work well independently
Strong communication, interpersonal skills and ability to build rapport
Experienced with PC, Mac and systems Microsoft Office + Outlook, Adobe
Systems, yet can learn different systems quickly with proper training
Matt Rogers | Senior Engineer | John Deere Merchandise | (309) 7561110 |
Imee VillegasWilson |
Former Vice President | Wells Fargo Treasury Management |
(415) 2179431 |
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