My 2015 Resume (Official) .pdf

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1113 Palmer Ave 
Owosso, MI 48867 
(313) 829­8336 

Wanting to start a career within a growing company that will embrace my talents for 
providing and learning different marketing and business strategies, adapting to 
specific environments, abiding by a flexible and efficient schedule while striving to 
perform at an elite and professional level. 

Client Care Specialist | Quicken Loans 
Detroit, MI— 2014 ­ 2015 
● Handled mass amounts of email, voicemails, phone calls and computer 
applications by structuring my day to accommodate a busy schedule. 
● Communicated with clients, internal and external parties to ensure 
requests are completed, trouble issues are resolved, and mortgage 
refinance status is provided. 
● Processed all incoming calls, verified completion of all paperwork, and 
foreshadowed any additional documentation that might be needed. 
● Kept a team­based mentality while working within Quicken Loans knowing 
that if I did not have the answer that we will figure it out. 
● Provide assistance and support not just to clients but team members as 

Business Development Intern | Lorchid Import & Export, Ltd. 
Beijing, China— Summer 2013 
● Researched markets that had potential for sales, marketing and growth. 
● Contacted owners or distributors to inquire about their logistical needs. 
● Managed multiple clients in following the logistics process in getting their 
products and services not only throughout China but other parts of the 
world, such as Canada and so on, into markets that could allow them to 
grow as a company. 

Bachelors of Arts in International Relations  
Minor in Mandarin Chinese Language 
Michigan State University | James Madison College — Class of 2014 


Perfected to a confident level of persuasion and negotiation 
Self­starter, team player, and work well independently 
Strong communication, interpersonal skills and ability to build rapport 
Experienced with PC, Mac and systems Microsoft Office + Outlook, Adobe 
Systems, yet can learn different systems quickly with proper training 


Matt Rogers | Senior Engineer | John Deere Merchandise | (309) 756­1110 | 
Imee Villegas­Wilson | ​
Former Vice President | Wells Fargo Treasury Management | 
(415) 217­9431 | ​ 

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