VOICE Complete.pdf


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CCNA VOICE STUDY GUIDE

BY: Joshua S. Brunelle

Video 1 – Introduction
Equipment – CUCM Software, 2600xm Router gateway w/ VIC/nm-hd-zve card, 2801
Video 2 – Welcome to VOIP
Three separate networks – VOICE, DATA, and VIDEO
Why an organization would use VOIP?
Cost Savings
Moves, adds, and changes (High cost to add, move, and change)
Reduces Wiring
Reduces telecommuter and branch office expenses (PBX requires a tie-line between house and work)
VOIP allows you to connect via a VPN/Internet/ECT at lower cost
IT Staff Consolidation
Application consolidation
Toll bypass (free long distance)
Soft Cost Savings
Single inbox for messages (voicemail/fax/email)
Extension mobility ( Roaming profiles for phones) (user profile can be brought up on any phone)
Open architecture (Multi-vendor Solutions)
The Old to the New
Phase 1: Keep all existing PBX equipment, re-equip system with router that allows you to connect to WAN (VWIC)
Phase 2: scrapping PBX and going straight to VOIP
Video 3 – Unified Solutions overview
Cisco Voice Infrastructure Model

Call Processing: Unified Communications manager express
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Max support of 450 IP Phones – Realistic cap of 100 phones
Target Market : Enterprise branch office / Small medium business
Voicemail support through unity express (CUE)
AIM/NM module that has either flash or HDD that holds voicemail
Runs on Cisco ISR (2800,2900,3800,ect)
Supports Command-line and CCP (Cisco Configuration Professional) configuration.

Call Processing: Unified communications 500
Support for 8 to 48 IP Phones
Integrated voicemail and auto-attendant
External music on hold port
Fxo modules for analog phones
Routing/NAT support
VPN support (10 users)