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Boris Ali Aguilar Resume LIn3 .pdf

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Boris Ali Aguilar
1553 Firestone Loop, San Jose, California, 95116
Website: http://tiny.cc/bait | LinkedIn: http://tiny.cc/bald | GitHub: http://tiny.cc/bagt
Young engineer who is seeking to expand horizons in Information Technology and Hardware Architecture and gain realworld experience. Takes technical expertise with computers to provide exceptional end-user support and resolve critical
issues. Possess advanced knowledge and practical solutions in computer hardware and software. In pursuit of
establishing a presence in Silicon Valley.
Atos – Microsoft Bay DC
Datacenter 2nd-line Support Engineer (External Data Center Tech under Atos IT)
August 2015 – Present • Santa Clara, Califonia
• Monitor and control daily service ticket activity
• Resolve technical problems with hardware, software and connectivity
• Install/upgrade/replace server, device, or network components as needed
• Windows Server OS Support (2008/2012/2016)
• Networking support (protocols, troubleshooting connectivity)
• Perform physical hardware audits
• Perform hardware warranty/RMA requests
• Asset management, receiving, and deployment
• Cabling copper and fiber (Single Mode, Multi Mode, MPO)
• OS and firmware maintenance and upgrades
• Create Visio documents of colocation buildouts and layouts
• Create network device topology documents for cabling and port provisioning
• Advanced server and network device troubleshooting through console
• Develop and apply strategies to meet Service Length Agreements and deployment deadlines
• Develop and use tools for serial validation, bootstrapping, burn-in testing and port validation
• Server Hardware: Dell, HP, ZT, and Microsoft WCS
• Network Hardware: Cisco, Arista, Digi, F5 and Juniper
• Applicable Technologies: RAID, DNS, DHCP, iLO, SAN, NAS

ACFN (American Consumer Financial Network) - the ATM Service Provider
IT Operations Specialist
April 2015 – October 2015 • San Jose, California
• Apart from the roles in the Technical Support Representative position at ACFN, some added roles were:
• Data Analysis: Analyzed financial reports and status reports using scripts.
• Network Diagnostics and Setup: Resolved IP conflicts, port forwarding, DHCP, Direct IP and NAT setup for direct
ATM access, firewalls. Coordinated with business and location IT groups to assess connectivity and initial setup.
• Ticketing System and CRM: Took care of escalated tickets and assisted with de-escalation.
• Maintenance: Created, compressed and distributed software patches for machines.
• Order Processing and Tracking: Placed orders and coordinated with suppliers and distributors to fulfill RMAs, repairs
and new parts orders.
• Deployment: Assisted deploying workstations, crimped and patched CAT5 cables, and set up network and phones,
migrated an entire office in one weekend.
• Data Recovery: Recovered data from a NAS server running RAID 5 using 4 hard drives and an Ubuntu machine to
rebuild array.
ACFN (American Consumer Financial Network) - the ATM Service Provider
Technical Support Representative
September 2014 - April 2015 (7 months) • San Jose, California
• Call center environment: Answered inbound calls from franchisees and business locations to assist with ATMs.
• Remote support: Helped field technicians and franchisees with technical repairs and service.
• Networking: Assist in communication setups via cellular device, LAN, analog phone lines.
• Experience with detail-oriented ticketing system: Input information in a database and used a CRM. Updated service
requests and resolution tickets.

Moreno Valley College, STEM (Science Technology Engineering Math) Center
Volunteer Technician/Lab Aide
August 2012 - June 2014 (~2 years) • Moreno Valley, California
• Setup and deployed equipment.
• Configured network storage devices and cloud servers.
• Repaired and configured networks, desktops, laptops and printers.
• Performed diagnostic tests and repaired malfunctioning hardware.
• Taught people of different technical backgrounds basic computer applications and programming concepts.
• Programmed in C/C++ to create general applications, program robotics and hardware, and test programs for CPU
and GPU performance rendering
• Scripted in Python to create programs to calculate mathematical constants, and statistical analysis
• Programmed in Java to create general applications, and encryption programs using AES keys of different bit
• Implemented SSL transaction scripts client-side and server-side
• Big number calculations and protein folding programs
• Modified hardware to render maximum performance and efficiency
• Network Configuration and Diagnostics using Static IPs, DHCP, Reserved DHCP, DNS, NAT, Firewalls, Virtual
Machines, VPNs and other networking technologies
• ATM networking, security, hardware, software, and transaction processing
• Advanced Mac OS X Desktop Support, Parallels Desktop, Boot Camp, Multiboot and Hardware Support
• Experience Using, Cleaning and Maintaining Ticketing Systems
• Front-line Communication with Customers by phone or other means
• Remote Desktop Assistance
• Hardware Repair at the Component Level
• Analytical and Complex Problem Solving
• Advanced knowledge of Microsoft Office Suite
• Diagnosing Mac and PC Hardware Failures
• Taught basic application and programming concepts to students.
• Speak/Write Spanish Fluently
• Projects in Automotive, Electricity, and Industrial Machinery

San Jose State University, San Jose, CA
Bachelor’s Degree in Science
Computer Engineering
August 2014 - June 2015
Riverside Community College, Moreno Valley, CA
Associate’s Degree in Science
Computer Programming (Computer & Information Systems)
June 2012 - June 2014
Moreno Valley High School, Moreno Valley, CA
High School Diploma
September 2011 - June 2014

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