The Ultimate NBN Security & Communications Survival Guide (PDF)

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The Ultimate NBN
Security & Communication
Survival Guide

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How to Make Sure Your Essential
Services are Not Cut Off
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A"en%on'Residents'&'Business'Owners'in'NBN'roll'out'areas:'''

Discover' the' Cri%cal' Informa%on' No' One' is' Talking' About' That' You'
Must'Know'if'you'are'to'Protect'Your'Business'and'Your'Family'During'
the'Transi%on'to'the'NBN'
Congratula*ons, on, taking, this, essen*al, first, step, in, understanding, what, you, need, to, do, to,
safeguard, the, con*nuity, of, your, Home, &, Business, Security, &, Communica*ons, Services,
connected,during,the,transi*on,to,the,NBN.,

The$Ul'mate$NBN$Security$Survival$Guide$
Overview'
The$NBN$is$worth$nearly$$40$billion$and$is$reported$to$be$the$largest$project$ever$undertaken$in$
Australia.$Regardless$of$the$an'cipa'on$you$may$feel$about$the$amazing$internet$speeds$the$
NBN$can$provide$and$fact$that$the$NBN$will$bring$our$na'onal$technology$up$to$globally$
recognised$standards;$there'are'a'few'cri%cal'things'noIone'is'talking'about,'and'it'affects'you,'
and'every'other'Australian.,
Exci'ng$as$the$NBN$promises$to$be,$ignore$this$and$the$roll$out$will$literally(bring(your(essen/al(
business(services(and(security(to(a(complete(stands/ll(if$you$don’t$plan$correctly.,

Disrupted'Services'
Exci'ng$as$the$NBN$promises$to$be,$if$you$ignore$the$informa'on$in$this$survival$guide,$you$run$
the$risk$of$the$NBN$roll$out$disrup'ng$your$essen'al$business$services$and$security,$leaving$you$
vulnerable$and$in$what$is$best$described$as$a$technological$black$hole.$
All$over$Australia$there$are$reports$of$homes$and$businesses$having$their$cri'cal$infrastructure$
and$security$services$disconnected$during$the$NBN$rollout,$which$has$caused$thousands$of$
dollars$to$be$lost$and$poten'ally$lives$put$at$risk.$$$$$
One$shocking$example,$as$reported$by$the$Na'onal$Broadcaster$ABC$on$1$May$2015,$details$a$
medical$center$leR$stranded$with$no$EFTPOS,$no$phone$lines$and$no$internet$access.$$The$result$
of$this$was$an$unacceptable$level$of$compromised$pa'ent$care,$opening$the$door$to$all$manner$
of$dangerous$situa'ons.$
Imagine(you(had(an(emergency(situa2on(and(pushed(your(personal(duress(bu6on(thinking(an(
ambulance(was(on(its(way(and(it(didn’t(communicate.(Or$if$you$lost$access$to$your$phones$and$
internet$at$work,$the$disrup'on$to$produc'vity$and$poten'al$loss$of$income$would$be$significant.$

It’s$hard$to$believe,$but$this$can$happen$in$the$event$of$a$power$failure$if$you$
haven’t$taken$stock$of$all$of$the$preventa've$measures,$regardless$of$what

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type$of$NBN$connec'on$you$have$in$place.$

Lack'of'Communica%on'
The$lack$of$communica'on$to$people$living$in$NBNWaffected$areas$has$led$the$ACCC$Commission$
Cris'na$Cifuentes$to$issue$the$following$statement:$
,,
“The(NBN(is(being(rolled(out(across(Australia(and(will(change(the(way(in(which(your(landline(
phone(and(internet(services(will(be(delivered.(Connec2ng(to(the(NBN(is(not(automa2c(and(you(
will(need(to(take(ac2on(ahead(of(disconnec2on(date.”((
“Our(message(to(consumers(is(to(seek(as(much(informa2on(as(you(can(about(what(you(need(to(
do(to(migrate(to(the(NBN.(If(you(want(to(keep(your(landline(phone(and(internet(services,(you(
should(place(an(order(for(an(NBN(service(by(the(disconnec2on(date(for(your(region(or(your(
current(services(will(eventually(be&permanently(disconnected.”(
The$ACCC$are$commiZed$to$ensuring$consumers$like$you$are$made$more$aware$of$the$
consequences$of$being$unprepared$and$to$call$Telstra$to$account$for$their$management$of$the$
NBN$rollout.$$

Order'your'NBN'in'%me'or'Risk'Disconnec%on'
Our$simple$message$to$you$is$if$you$want$to$keep$your$phone,$internet$and$security$alarm$
connected,$you$should$place$your$order$for$an$NBN$service$at$least$90$days$prior$to$the$exis'ng$
copper$cabling$disconnec'on$date$for$your$postcode$or$area.$$
Failure$to$do$so$may$result$in$your$current$services$being$permanently$disconnected.$
The$services$disconnec'on$dates$began$in$2014,$so$there’s$not$that$much$'me$leR$to$order$your$
NBN$W$check$your$address$at$hZp://www.nbnco.com.au/connectWhomeWorWbusiness/checkWyourW
address.html.$

Disconnec%on'Timeframe'
Approximately$18$months$aRer$the$NBN$rollout$begins$in$an$area,$Telstra$have$been$instructed$to$
disconnect$all$of$the$exis'ng$copper$services$–$This$is$a$permanent$disconnec'on.$
If$you$are$not$signed$up$and$connected$to$the$NBN$network$before$the$cutWoff$date,$many$of$
your$essen'al$services$will$be,permanently'disconnected,'without'warning'or'permission!


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Connec%ng'to'the'NBN'Network'is'Not'Automa%c'
If$you$are$not$signed$up$and$‘hooked$up’$to$the$NBN$network$before$the$cutWoff$date,$many$of$
your$essen'al$services$will$be$permanently$disconnected$without(warning(or(permission!'
As$the$NBN$is$rolled$out$across$Australia,$Telstra$is$switching$off$its$exis'ng$copper$network.$$$
This$is$the$network$all$your$current$services$are$connected$to.$
This$means,$if$you$are$like$99.9%$of$Australians$and$have$not$taken$ac'on$to$prepare,$the$copper$
network$that$is$currently$running$your$phone,$internet,$security$and$EFTPOS$services$will$be$
gone,$leaving$you$without$all$of$your$services!$
Cut$off$dates$for$connec'on$began$in$certain$areas$back$in$2014.$$If$you$are$not$connected$to$the$
NBN$before$the$cutWoff$date,$you$are$guaranteed$to$lose$most,$if$not$all$essen'al$services.$

“I'have'plenty'of'%me”'…..I,hate,to,be,blunt,,but,NO'You'Don’t!,,,
Let$me$make$it$a$liZle$clearer.$$There$is$a$dis'nc'on$to$be$made$between$being$‘signed$up’$and$
‘hooked$up’.$
If$you$are$signed$up,$this$means$you$have$put$yourself$on$a$wai'ng$list$to$be$connected$to$the$
NBN$network.$

Being(online(and(connected,((‘hooked(up’)(is(a(very(different(thing(and(there(can(
be(a(major(lag(/me(between(the(two.(((
Think$about$it.$$If$service$providers$are$willing$to$put$you$on$hold$for$an$hour,$how$long$it$will$
take$to$get$a$technician$out$to$you$when$you$are$one$of$thousands$on$a$wai'ng$list$wan'ng$to$
get$connected?$
This$is$not$a$scare$tac'c,$it’s$a$simple$fact.$
NSW/ACT$assistant$secretary$Shane$Murphy$said,“unacceptable(service(delays(had(leF(521(
homes(or(businesses(in(east(Canberra(wai2ng(more(than(a(month(for(phone(or(internet(
connec2ons”((Canberra$Times,$February$2015).$$
Further$in$this$ar'cle,$one$person$reported$to$be$s'll$wai'ng….$8$months$on!$$
The'further'the'NBN'project'is'rolled'out,'the'longer'the'wai%ng'lists'become.'''

Ge[ng'Connected'to'the'NBN'
Geing$connected$to$the$NBN$is$rela'vely$easy$and$involves$contac'ng$your$preferred$phone$or$
internet$provider$and$choosing$a$plan$that$suits$your$needs.$$
The$Second$Cri'cal$factor$you$need$to$know$is$this…..

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$

Connec%vity'of'the'NBN'to'a'premises'cannot'be'
guaranteed'in'the'event'of'a'power'failure.'
That’s$right,$in$up$to$80%$of$all$projected$NBN$connected$premises,$if$the$power$goes$out,$you$
lose$your$services.$
This$means$that$in$the$event$of$a$power$failure$you$risk$losing$all$NBN$connected$services.$This$
includes$Phones,'Broadband,'Cloud'based'services,'EFTPOS,'Security'Alarm'Systems,'Medical'
Alarms,'Li]'Phones$and$the$list$goes$on.$
According$to$Bryan$De$Caires,$Chief$Execu've$Officer$of$the$Australian$Security$Industry$
Associa'on,$"There's(a(million(alarms(that(will(have(to(migrate(across(before(the([NBN](rolls(out.(
"We(need(to(do(something(about(it(now(and(not(just(wait(un2l(the(NBN(is(connected(and(cut(all(
these(alarms(off(because(we(believe(they(need(to(think(that(through(and(work(out(what(the(new(
standard(will(be."&
De$Caires$said$it$would$take$three$to$five$years$to$move$Australia's$alarm$and$monitoring$
infrastructure$to$NBNWcompa'ble$monitoring$methods.$
"There(won't(be(the(technicians(out(there(to(do(it(and(I'm(not(sure(there's(enough(qualified(
technicians(out(there(and(the(systems(are(becoming(more(complex(so(you(need(more(specialised(
people(to(do(that."$
Unfortunately$for$you,$this$means$that$a$power$failure$has$the$poten'al$to$cripple$your$business'$
communica'ons$and$security,$effec'vely$leaving$you$vulnerable$and$exposed$in$a$‘Technological$
Black$Hole’$if$you$don't$have$the$right$strategies$in$place.,

Don’t'Delay'I'Begin'Your'Prepara%ons'Now!'
We$have$prepared$an$ac'on$plan$for$you$to$ensure$you$are$prepared$for$the$imminent$roll$out$
and$cutWoff$in$your$area.$$$
As$the$experts$(security(geeks),$we$know$our$stuff.$$It$can$get$a$liZle$technical,$so$we$have$done$
our$best$to$make$it$as$easy$as$possible$for$you$to$understand$and$act$on.$
We$also$understand$some$of$you$lead$an$extremely$busy$life$and$probably$don’t$have$the$'me$or$
exper'se$to$do$it$yourself,$so$we$can$take$care$of$everything$for$you.$$$$

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If'you'would'like'us'to'remove'this'burden'from'you'and'make'sure'you'are'never'cut'
off'from'your'essen%al'services,'please'call'us'on'1300'302'532'for'a'FREE'no'
obliga%on'audit.''''
A'Fort'Knox'Security'and'Communica%ons'Audit'will'give'you'the'right'informa%on'for'a'
seamless'transi%on'to'the'NBN'Network.,,,
This$will$ensure$you$always$stay$connected$and$never$get$stranded$or$cut$off,$no$maZer$when$
the$NBN$cutWoff$date$occurs.$$We$guarantee$it!$
If$you$would$like$to$do$it$yourself,$read$on$to$find$out$“How$to$Survive$the$NBN”$
,

$$$$FREE$Call$1300$302$532$$$
$$$$Claim$Your$FREE$NBN$Security$&$Communica'ons$Audit$Today$

,

We$Guarantee$You$Stay$Connected$$
Receive$a$FREE$Comprehensive$NBN$Security$&$Communica'on$Audit,$follow$our$
recommenda'ons$and$you$will$never$be$leR$stranded,$cut$off$or$disconnected$
even$if$there$is$a$power$failure…Guaranteed!'$

,
,,,

“How(to(Survive(the(NBN”

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How$to$Survive$the$NBN$
Step$1$$$$

Place$Your$NBN$Order$Well$in$Advance$
Our$experience$has$shown$that$there$will$be$a$mad$rush$and$a$huge$wai'ng$list$as$
the$NBN$is$rolled$out$in$your$area.$$$
To$avoid$geing$caught$up$in$the$chaos,$as$an$informed$consumer,$find$out$exactly$
when$the$NBN$will$be$available$in$your$area$and$place$your$NBN$connec'on$order$
with$your$provider$of$choice$well$in$advance.$

Step$2$$$$

Iden'fy$if$You$Use$Any$of$the$Following$Services$
❏$ Home$&$landline$phone$services$(excluding$some$Telstra$Velocity$lines)$
❏$ Monitored$Fire$&$Smoke$Alarms$
❏$ Monitored$&$Cloud$Based$Systems$
❏$ Monitored$Security$Alarms$
❏$ Monitored$Medical$Alarms$
❏$ Monitored$Duress$Alarms$
❏$ Monitored$CCTV$Systems$
❏$ EFTPOS,$ATM$and$Health$Care$Terminals$
❏$ All$ADSL,$ADSL2$and$ADSL2+$internet$services$
❏$ All$cable$internet$and$cable$phone$services$

Step$3$$$

Digital$or$Analog?$$Iden'fy$What$You$Need.$$
Any$services$you$have$that$currently$run$using$the$copper$wire$network$and$
analog$technology$will$need$to$be$upgraded.$$It$is$annoying$but$necessary.$
For$example,$most$alarm$systems$are$designed$to$communicate$using$the$old$
copper$analog$system$and$not$over$VoIP$(Voice$Over$IP)$based$systems.$$$
While$the$NBN$has$been$designed$to$have$digital$and$analog$ports,$the$majority$
of$service$providers$will$only$offer$the$digital$services.$$$
This$means$if$you$have$any$of$the$following$security$or$monitored$services$at$all,$it$
is$cri'cal$that$you$upgrade$your$system$so$it$is$able$to$communicate$with$the$
NBN.$
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The$majority$of$current$models$of$the$products$listed$below$will$not$be$able$to$
communicate$over$the$NBN$Network$

$
✕$
✕$
✕$
✕$
✕$
✕

Monitored$Fire$&$Smoke$Alarms$
Monitored$&$Cloud$Based$Systems$
Monitored$Security$Alarms$
Monitored$Medical$Alarms$
Monitored$Duress$Alarms$
Monitored$CCTV$Systems$

Your$Current$Monitored$Alarm$system$will$probably$not$be$capable$of$
communica'ng$to$a$Central$Control$Room$when$you$connect$to$the$
NBN,$leaving$your$home$or$business$cut$off$from$the$monitoring$
centre$that$keeps$you$save,$leaving$you$unprotected.$

Step$4$

Upgrade$Your$Security$Alarm$
You$will$need$to$upgrade$your$monitored$security$alarm$system$so$that$it$
communicates$to$your$Central$Monitoring$Sta'on.$$$
When$the$old$copper$wire$network$is$disconnected,$all$of$the$systems$and$
technology$that$communicated$over$it$will$cease$to$work.$$$
For$most$of$you$upgrading$your$security$communica'on$device$is$a$simple$
process.$
The$latest$alarm$digital$monitoring$interfaces$are$compa'ble$with$most$exis'ng$
Digital$Dialler$Alarm$Systems,$which$means$upgrading$your$alarm$to$be$NBNW
compa'ble$does$not$require$an$en're$alarm$system$upgrade,$and$is$a$rela'vely$
inexpensive$installa'on.$
The$upside$of$the$digital$monitoring$interfaces$are$they$provide$a$higher$level$of$
security$and$at$the$same$'me$are$generally$cheaper$to$run$than$the$old$copper$
phone$line$based$digital$dialler$alarms.$
NoWone$wants$to$get$caught$out$when$the$copper$wire$network$is$shut$down$and$
experience$a$burglary,$fire$or$medical$emergency$that$doesn’t$communicate$
through$to$the$base$sta'on.$


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Summary'
If$you$are$like$over$90%$Australians,$and$have$not$taken$ac'on$to$prepare,$the$copper$network$
that$is$currently$running$your$phone,$internet,$security$and$EFTPOS$services$will$be$gone$and$so$
will$all$your$services!$

Your'Next'Essen%al'Steps'
✓$ Order$your$connec'on$to$the$NBN$with$your$Telecommunica'ons$provider$of$choice$and$
select$the$plan$most$suitable$for$your$needs.$
✓$ Conduct$an$NBN$Security$and$Communica'ons$Audit$in$prepara'on$of$transi'oning$your$
home$or$business$for$connec'on$to$the$NBN.$
✓$ Implement$the$recommenda'ons$of$the$audit$to$ensure$you$stay$connected$when$you$
migrate$your$home$or$business$to$the$NBN$and$in$the$event$of$a$power$failure$
A$Fort$Knox$NBN$Security$&$Communica'on$Audit$provides$all$of$the$key$informa'on$you$need$
for$your$home$or$business$to$make$a$seamless$transi'on$to$the$NBN$Network.$
If'you'follow'our'recommenda%ons,'will'never'be'le]'stranded'or'cut'off.,,We$will$keep$you$
connected$no$maZer$when$the$NBN$cutWoff$date$occurs$or$if$there$is$a$power$failure.$$$
We(guarantee(it!((
Call$us$on$1300'302'532$to$book$yours$in$

Your'FREE'Comprehensive'NBN'Security'&'Communica%ons'Audit'and'
Recommenda%on'
✓$ Will$Iden'fy$if$Your$Home$or$Business$is$at$Risk$$
✓$ Recommend$a$Solu'on$
✓$ Help$you$implement$the$Solu'ons$so$you$can$have$a$Seamless$Transi'on$to$the$NBN$
Network.$

Expert'Advice'
Because$we$are$the$Security$&$NBN$Transi'on$experts,$you$can$relax$knowing$that$we$have$all$
the$details$covered.$$Your$report$will$contain$customised$security$recommenda'ons$for$your$
home$or$business$to$give$you$peace$of$mind.$$
We$know$people$are$busy$and$are$oRen$work$long$hours.$$$
So$as$a$home$owner,$for$your$convenience,$you$can$receive$your$Free$Security$&$
Communica'ons$Audit$in$two$ways:


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