anonymized resume .pdf

That guy

Phone
address
address

email
linkedin
Objective:

To obtain a position in tier 2 support, systems or network administration to
further my skills working within a complex enterprise environment.

Certifications:

CompTIA Network+, CompTIA Security+ (in progress)

Education:

A. A. S.-T. Network Design & Administration, Seattle Central College
o Achieved Phi Theta Kappa Honor Society & President’s List
o Expected graduation Spring 2016

Skills:

Windows Server OS (2012 R2, 2012, 2008)
o Active Directory Administrative Center
o Active Directory Domain Services
o Group Policy Management
o Certification Authority
o Sharepoint
Linux Distributions & Skills
o Experience with many distros
o Directory navigation
o User setup & permissions
o File copying & editing (nano, gedit, vi)
o Networking setup (ifconfig)
o Package management (.deb, .rpm, apt-get, yum)
Windows Client OS (10 Tech Preview, 8.1, 8, 7)
o Active Directory Domain configuration
o Networking configuration (Wired & wireless)
Virtualization
o Hyper-V
o VMware Workstation & vSphere
Cisco IOS
o Command line configuration (in band and out of band)
o VLANs, Trunking & ACLs
o Hardware, port, and cabling configuration
Amazon EC2
o Creating instances (Amazon Linux & Windows Server 2012 R2)
o Configuration of LAMP stack
General Networking Skills
o DHCP (Scopes, reservations, DNS configuration)
o DNS (Forward & reverse lookup zones, A/AAAA/CNAME records)
o Web Servers (Apache, IIS)
1|Page
that guy

Skills (cont’d)

Documentation
o Visio network diagramming
o Step-by-step documentation
Customer Service & Communications Skills
o Strong communication skills (email, phone, chat, social media)
o Customer service (handling escalated situations, follow-up)

Experience:

Avalara Inc. – Information Technology Service Desk (Internship)
August 2015 - December 2015
o Closed an average of 25 helpdesk tickets per week in a highly complex
environment
o Assisted with major office move of 200 users (planning and installation)
o Repaired hardware and software (laptops, desktops, server installation)
o Supported a variety of enterprise systems (Cisco telephony, Active
Directory, Exchange)
o Helped improve internal processes for greater efficiency
o Trained other interns on helpdesk processes
Network Design & Administration at Seattle Central College
March 2014 – August 2015
o Selected to be lab monitor, mentoring & supporting 20 students
o Managed rotation of three volunteer lab monitors
o Identified & documented cabling issues in networking laboratory
o Installed new workstations
o Verified connectivity of cable runs between server and end users
Independent Sales Consulting, Self-Employed
May 2009 – January 2014
o Worked with clients to manage sales programs
o Conducted sales training for clients
Magic Wheels, Inc. – Sales Associate
November 2008- May 2009
o Sales & customer service for national medical device company
o Helped develop Access database for sales tracking
Starbucks Coffee Company – Starbucks Card Corporate Sales
November 2006- July 2008
o Sales & customer service for gift card sales program
o Consistent top 2 performer among national team
Northeast Import, Inc. – Sales/Office Manager/Web Support
May 2004- November 2006
o Sales & customer service for toy importer
o Assisted with web development & image editing

2|Page
that guy