customer check list for top notch eBay service standards .pdf
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Customer Check List For Top
Notch EBay Service Standards
The points stated below shall be regularly updated
and checked in order to provide high quality after
sales services to your buyers.
While designing a professional eBay listing
template keep the below points in mind, so that
buyers get enough options to contact you.
After sales services are most neglected part of any
business sectors whether online or offline.
Actually an after sales service decides whether a
buyer will repeat an order or not.
Display your contact details precisely on the home
page as well as custom pages.
Enable multi channel interaction like Chat, email,
phone calls, video calling etc.
Offer multi contact options like missed call, social
support, call backs, live support, live chats etc.
Set up online training to navigate through your
store, search tool, listing software, purchase
process, payment options etc.
Training can be set up in the form of a video, text
messages, mail messages or PDF files
Act immediately in case of any buyers query or
Monitor personally the follow ups of the query or
Also monitor time taken to resolve the
query/complain. If it takes too long, study the
reasons and figure out possible solution.
Tag shipping options & information throughout
Mail them shipment tracking details after dispatch.
Stay connected – Don’t gap conversation in
Apology is the best weapon. Ask for sorry if
anything is wrong and grab some time to revert
back with a solution.
Avoid arguing with customers – you can lose them.
Incorporate a friendly customer policy and see
everyone in your staff follows it strictly.
Always strive to configure your service standards
as and when required.
Keep your buyers informed about new policy if any
come into existence.
Answer all product query calls confidently and
teach your staff the same. If you don’t sound
confident, buyers will ignore you presuming as an
Take periodical surveys and ask buyers how to
improve the services.
Personalize buyers’ communications and use them
Design unmatched products listing pages for your
eBay store. Don’t run after free eBay listing
templates. They will only trouble your buyers and
may shut down your business.
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