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Masterclip
Professional Animal Clipper

Welcome to Masterclip
Masterclip is a professional online retailer offering only the best range of clipping products for dogs,
horses, sheep and cattle.
We offer a comprehensive range of clippers which are used by professional groomers, competition
yards, veterinary practices, farmers and home users.
Providing first class customer care is our main focus and our experienced staff are here to help.
We are passionate about clipping and know our products inside out, that is why Masterclip is fast
becoming the number one place to buy animal clipping products.
Each of our products have been carefully selected, tried and tested and some of our clippers have
won prestigious awards.
All Masterclip products come with a 2 year warranty, but more importantly we carry all spare parts
for our products so we can always service and repair your clippers, even when your warranty has
expired.

About Us
Masterclip manufacture and retail direct to consumers our range of quality clipping products for
dogs, horses, sheep and cattle.
As we both manufacture and retail, we are able to offer exceptional value to customers backed up
with first class customer service.
We offer a comprehensive range of clippers which are used by professional groomers, competition
yards, veterinary practices, farmers and home users.
At Masterclip our number one focus is the customer, always providing a first class service from our
team of friendly and experienced staff, based at our offices in Leicestershire.
We are passionate about clipping and serving our customers needs, that is why Masterclip is fast
becoming the number one place to buy animal clipping products.

Our range has been carefully selected, tried and tested and several of our clippers have won
prestigious awards.
All Masterclip products come with a 2 year warranty, but more importantly we carry all spare parts
for our products so we can always service and repair your clippers, even when your warranty has
expired.

Delivery
FREE delivery is included to mainland UK only. For all other areas, please ask for a quote.
Orders received before 13:00 Monday to Friday will be despatched on the same day. For orders
over £50 they will be sent by DPD and will go out on a next working day service. Please ensure you
supply an email address and a mobile number as you will be given a one hour delivery slot. A
signature is required upon delivery, so please consider this when stating your delivery address.
Once your order has left our warehouse it is in the capable hands of DPD. Should you have any
problems with your delivery, please contact us.
For orders under £50 they will be sent by Royal Mail first class post.
Special Deliveries
Saturday or weekday morning deliveries can be arranged, but there will be a surcharge. Please
contact us to request a price for either of these delivery services.
If you need a parcel sending outside of the UK, please contact us for a quote.


Returns
Non Faulty
If you find that the clippers are unsuitable or not exactly what you were looking for, you are welcome
to send them back for a full refund. This must be done within 14 days of purchase. Your clippers
must be returned unused and in the original packaging along with the purchase receipt. You will be
required to arrange and pay for the return of the clippers and they should be well packed and clearly
labelled. We recommend that you obtain a certificate of postage, along with adequate insurance if
making a return. This will enable you to make a claim should your parcel get lost or damaged whilst
in transit.
Please download the RETURNS FORM and send in with your clippers
Faulty Goods
If there is a fault with your clippers, please call Masterclip on 0116 279 6900. We will arrange to
collect the item and evaluate the problem when it is back in our workshop. After inspection the
clipper will be repaired or replaced at our discretion and sent back out.

Service and Repair
We carry out all service and repair on any Masterclip clipper and our turnaround time is normally 48
hours.
If you need to send your clipper in for repair, please complete the Service and Repair form below
and send in with your clippers.
Please ensure that you remove any clipper oil from the box.

Blade Sharpening
We use Shear Ease Ltd for a professional clipper blade sharpening service.
Free post address:
Freepost RTGX-JEHG-XTTH
Shear Ease Ltd
Cae Uchaf
Rhosybol
Amlwch
LL68 9TR
Telephone: 01407 832 800

Contact Us:
Masterclip is owned and operated by:
Outlandish Items Ltd
PO Box 9173
Carlton Curlieu
Leicestershire
LE8 0SW
Company no. 5465712
VAT no. 866296575

Contact Us
Telephone: 0116 279 6900
Email: info@masterclip.co.uk

Opening Hours
Monday 09:00 – 17:00
Tuesday 09:00 – 17:00
Wednesday 09:00 – 17:00
Thursday 09:00 – 17:00
Friday 09:00 – 17:00
Saturday - CLOSED
Sunday - CLOSED
Bank Holidays – CLOSED

VISIT OUR SITE: http://www.masterclip.co.uk/


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