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pro axia consulting global support1115 .pdf

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pro axia consulting global support
Be One Solutions' Global Support Center offers the highest service quality for your company's
SAP Business One solution. We provide ongoing, accessible and up-to-date service to ensure
optimal performance of SAP Business One and its related Add-ons.
Strategically positioned for follow-the-sun support, anywhere in the world, our support teams
utilize a broad spectrum of expertise and knowledge of local requirements and localized software.
Our global services team works together to ensure you receive coordinated post go-live support,
development and enhancements for your worldwide operations. These services may include:
• Support, maintenance and improvement of your business processes on SAP Business One
application and its Add-ons
• Development, design and support of SAP Add-Ons and Partners' Add-Ons
• Interfaces' monitoring & maintaining on various SAP and non-SAP platforms
• Support of customer business processes and help in deploying new features requests
• Optimization of implemented structures, applications and processes
• Development and implementation of new functions, reports and layouts
• Applications upgrade support
• Training for expert key users and new users
For maximum control and full transparency of customers open cases and budget, we provide:
• Monthly support review calls management
• Monthly activity reports, dashboards and support budget analysis
• Support cases visibility for each customer on our customer's portal

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