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Hannah Hiles


118 Temple Ln, Durham NC 27713
919.564.8025 |

Summary of Qualifications
➔ 6 years experience in libraries, both public
and academic
➔ Tech savvy ​
proficient in MS
experienced with Drupal, ILLiad, and
WorkFlows; experienced cloud user
➔ Project management skills with Basecamp
and Microsoft Project
➔ Social media, marketing, and UX skills
➔ Excellent at troubleshooting technical
➔ Outstanding customer service skills

University of North Carolina at Greensboro
M.S. in Library and Information Studies
Expected June 2016
North Carolina Central University
B.A. in English Literature and Writing
December 2012 

Relevant Experience
Duke Library’s Accessibility and User Experience
Field Experience Student | January ‘16 ​
➔ Design observational studies and usability testing
➔ Manage, created, and redesigned web pages using Drupal
➔ Create recommendation reports for Best Practices of library digital
spaces, including LibGuides, Research Guides, and library
Communication pages
Hannah Hiles Design and Photography
Owner and Operator | 2010 ​
➔ Maintain social media presence and communication with clients
➔ Designing fliers, logos, business cards, buttons, and web elements
➔ Create unique branding strategies for clients in many industries
UNCG's Library and Information Department
Social Media Researcher | August ‘15 ​
December ‘15
➔ Researched social media practices for library organizations
➔ Implemented a Best Practices plan for the department
➔ Engaged in daily posting and monitoring of social media pages
James E. Shepard Memorial Library
Reference Assistant | June ‘12 ​
August ‘13
➔ Supported students and faculty with research
➔ Assisted with all components of interlibrary loan duties
➔ Managed the digitization of several index collections
Durham County Library, South Regional Branch
Page | June ‘10 ​
August ‘111
➔ Guided patrons through various technology assistance
➔ Weeded, shelf-read, and assessed the library for improvement
➔ Shelved new and checked-in materials

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