Otis Elevator Information San Diego .pdf
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Moving the Equivalent of the World’s
Population Every 3 days
Otis at a Glance
Otis Elevator is the pioneer
and industry leader in
everything related to
elevators. Our office is
located in the heart of San
Diego County and has a field
force covering the areas
from the US/Mexico border
to Camp Pendleton, East
County and west to the
Palm Springs area. The
office space consists of
21,000 square feet –
13,000/office space and
Otis Expertise and Service Excellence Difference
We will custom design a maintenance plan specific to your
elevator that ensures maximum performance.
Our maintenance management system is a predictive,
preventative usage-based method that results in reduced
downtime and service callbacks.
Our mechanics document every visit and continually finetune your maintenance plan based on service data. As a
customer, you can view your maintenance history online and
receive detailed e-mail notifications after service visits
Number of years in elevator through our e*Service® system.
& escalator business: 160+
Number of mechanics
servicing the San Diego
Average years of
experience in your area:
Parts Support: 95%+ ship
National Safety Rank: 1st
We Specialize and Support
Otis’ mechanics bring years of technical expertise on your
type of elevator, with many over 15 years in the industry.
We also have 38 routes in the San Diego area to ensure we
address your service needs expeditiously. With a dedicated
parts network through the Otis Service Center, we are able
to get the parts we need, when we need them.
We Are There – 24 hours a day / 7 days a week
Otis- First in
Our OTISLINE® 24/7 customer service center monitors in-car
ADA emergency phones and will dispatch a mechanic upon
your request. Within minutes, a representative can have a
mechanic on the way to your building with the diagnosis and
tools needed to put your elevator back into service quickly.
OTIS San Diego
We are in the neighborhood!
At Otis, we attract the best of the best from generation
after proud generation of elevator people. More
importantly, with over 78 service mechanics in the San
Diego area, Otis has the mechanic support to respond to
your service needs the fastest among local providers.
This is key in a building such as yours, where having the
elevators in operation is critical. More often than not,
we have a mechanic right around the corner!
Technical Expertise and Parts Support
Otis’ technicians have the highest level of technical expertise in
the industry. The average years of experience your area
technicians have is 15 years. Many of our mechanics have also
spent years servicing non-Otis equipment.
As Otis customers, you also benefit from our extensive parts
network through our Otis Service Center. With dedicated parts
specialists and a vast parts inventory, we are able to ship over
95% of orders same day. With this level of field and parts
support, we minimize downtime and get your elevator back up
and running as quickly as possible.
Fastest Response Time
The OTISLINE 24-hour communication center has highly trained
and dedicated customer service representatives ready to
respond quickly to your needs. The average wait time before
speaking to a customer service rep is 9 seconds. We offer our
OTISLINE service in English, French, and Spanish.
First in Safety
Safety is PARAMOUNT here at Otis. Our staff – everyone from our mechanics
to the office, adheres to strict safety policies to ensure continued safe
operation for passengers. For that reason, Otis is First in Safety.
Otis Elevator Company
4949 Viewridge Avenue
San Diego, CA 92123