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PSY 435 Week 4 Individual .pdf

Original filename: PSY 435 Week 4 Individual .pdf
Title: PSY 435 Week 4 Individual Improving Organization Retention Paper
Author: Dheerender

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PSY 435 Week 4 Individual Improving
Organization Retention Paper
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Read the following scenario:
You are an independent consultant who has
recently been hired by JC’s Casino to help
improve retention issues concerning the
dealers and housekeepers. Most of the dealers
have been leaving the casino to work at other
casinos in the area, even though JC’s Casino
pays better than their local competition. On
several exit interviews, many of the dealers
have cited the pit boss, Joe, as being “toxic,
overbearing, evil, and incompetent.” Joe is the
casino owner’s step-son and the HR director,
Tom Sneed, is afraid to confront the owner.

Among the housekeeping staff, there has been
an above normal rate of absenteeism and high
turnover of rooms. Many of the managers who
work in accounting, payroll, and other
departments have had to ask their full-time
employees to help cover for housekeeping by
cleaning rooms periodically. Because of this
problem, the hotel has had to adjust their
check in times from 3 p.m. (the industry
standard) to 6 p.m. Customers have arrived
earlier and the hotel has had to accommodate
them by creating a room to hold luggage. They
have also had to hire staff to man the luggage

The director of housekeeping, Andrew Keehn,
has been working hard to add more staff but
he states “good help is hard to find.” The
housekeeper’s current hourly wage is
comparable to other casinos in the area but
because of the staffing shortage, the
housekeepers have to clean more rooms per
day than their counterparts. The casino owner
only knows that there are some issues with

keeping the dealers and that some customers
were upset because they had to wait to check
in. You have been hired for a quick fix and
your suggestions were needed yesterday.

Write a 1,400- to 1,700-word paper in which
you identify each issue and make
recommendations to JC, the casino president,
on how to improve overall retention. What the
scenario does not provide, you can create. Be
sure to include the following in your

Evaluate at least two work motivation
theories and how they can be applied in
order to improve employee recruitment and
retention at JC’s Casino.
Examine possible occupational
stressors that are negatively influencing
recruitment and retention. What
improvements would you suggest to
alleviate these stressors?

Examine the role of job satisfaction and
its influence on retention at the casino.
Provide recommendations for improving job
satisfaction of the employees and how that
can play a part in successfully improving
Discuss counterproductive employee
behavior occurring at the casino. What
suggestions would you make to reduce the
counterproductive behavior and increase
productive employee behavior?

Include at least three references.
Format your paper consistent with APA

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