Academy Of Customer Experience .pdf
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Academy Of Customer Experience
The Academy of Customer Experience Journey is series of event that leads from the first
contact to the final delivery/usage of the product/service. Each event contains a number of
touch points, both digital & physical, that together makes a unique impact. These touch
points create an experience, valuable and useful to us and our customers. The Objectives of
Customer Experience is to simplify the customer’s journey. Through all touch points, in
order to maximize the value provided to Customers.
What we believe?
Customer Experience is a mission for the 21st Century Market Leaders.
At the core of every Process is CUSTOMER CENTRICITY.
Processes are the DNA of the Organization.
Customer Journey Mapping is an insightful journey for every PROCESS.
The total output of every process is the overall CUSTOMER EXPERIENCE.
Who we are?
Academy Of Customer Experience (ACE) is an Asian partner of BP Group. Over the past
years, BP Group and their renowned partners have catered Customer Experience thought
process, to more than 30 thousand individuals, in more than 100 countries, with over 3000
organizations across the globe.
ACE offers an elucidation of Enterprise Business Process Management and Advanced
Business Process Management, which is much more than mere collection of tools and
It is a hands-on, practical set of resources and tools, which enlightens and leads to an
understanding about customers.
We believe in “The power of putting the customers at the centre of your business.” We not
only aim in understanding the customer psychology but promote the approach to reach
Benefits of Customer Centric Approach
1. Delight your Customers and make them your brand ambassadors & biggest
2. Create a sustainable operational and strategic method suitable for both disruptive
and steady state improvements.
3. Develop a structured approach accessible by everyone in the organization.
4. Empowers you to be the trend setter.
5. Puts you in the front seat by enabling you to Innovate.
6. Dominate your industry by becoming a market leader.
7. Win the Triple Crown benefits.
8. Improves Revenues.
9. Reduce Costs Significantly.
10. Enhance service immediately.
What is Customer all about?
For More Detail Contact Us at
Academy of customer Experience
Mail Us@ firstname.lastname@example.org
Call us@ +919881138157