Miller Valentine Case study .pdf
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Organization: Miller-Valentine Group
Industry: Real Estate Services
Location: East Central U.S.
Number of Employees: 775
Challenges & Opportunities
In 2013, the Miller-Valentine Group embarked on a search to replace their
employee benefits business advisor. The company had experienced 15-20%
annual growth in recent years, and as a result, leadership became concerned
that they might have outgrown their current reward programs.
Anecdotally, the Miller-Valentine Group knew that their associates were not
completely happy with the current benefit plan offerings. In a healthcare
marketplace defined by rising costs, the time was right to explore new
options that could provide associates greater value, keeping them healthy
while allowing the company to stay compliant and control costs.
A Tailored Approach
“Moving to a private exchange
allowed [our] younger
associates to choose plans
that reduced unnecessary
over-coverage. Because their
health premiums decreased,
their disposable income grew.
It gave other associates more
options to anticipate new risk
factors arising with major life
events like marriage, birth
of children or aging. We
have much more satisfied
associates now, under the
Ed Blake, CEO/CFO
As part of the due diligence process for recommending a course of action
during the advisor selection process, Gallagher expanded its data insights by
completing an analysis of Miller-Valentine Group’s workforce and conducted
a total rewards assessment. With these results in hand, recommendations
for the client accounted for benchmarking, current levels of spending
and budget requirements for 2014. Gallagher also advised on compliance
measures as well as a communication campaign to ensure that all associates
understood the compensation and overall reward programs, and the
individualized value they can provide.
Gallagher was awarded the business, and just after negotiations with carriers
were underway, one of Miller-Valentine Group’s top executives read about
a company’s highly publicized move to a defined contribution private
exchange solution for employee health insurance.
Intrigued by the potential of a defined contribution model to meet its
own objectives for retaining talent and containing costs, the client took a
strong interest in Gallagher’s private exchange platform. Following a demo
and a discussion of Gallagher Marketplace, powered by Liazon, the MillerValentine Group human resources team was sold on this solution. The
decision to move to a defined contribution strategy and implementation of a
private exchange was sealed when Gallagher’s final report won approval from
the Miller-Valentine Group senior leadership.
The Gallagher Cincinnati office immediately redefined the benefits solution
requirements and realigned its approach to tightly coordinate the completion
of all steps within an aggressive timeframe. One of the leaders of Gallagher’s
Benefits and HR Consulting team stepped in to help engineer the defined
contribution recommendation for the Miller-Valentine Group within the
strategic total rewards context.
ARTHUR J. GALLAGHER & CO. | AJG.COM
Workforce gains the freedom
to shop their benefit options
Regarding benefit options, carrier reviews led to the decision to work with
one medical plan provider offering multiple PPO and HDHP options, and
three providers of other benefit options. Open enrollment meetings were
scheduled and all associates received a complete benefits guidebook and
instructions for completing the process.
Prior to the implementation of Gallagher Marketplace, the Miller-Valentine
Group had different plan offerings and contribution strategies in place at
several companies that they own. With the help of the Gallagher team, the
client was able to consolidate and simplify benefits administration by putting
all associates on the same benefit platform, including plan offerings, with the
same contribution strategies.
Through Gallagher Marketplace, Miller-Valentine Group provided their
associates with benefit options that appropriately meet their individual
needs. The new benefit solution has given associates more flexibility and
choice, increasing their benefits satisfaction. “Due to federal healthcare
laws and changes, our benefits open enrollment options were becoming
frustrating and confusing with little good news to offer our associates,” said
Carol Bise, Director, Human Resources for the Miller-Valentine Group.
“Gallagher has provided expertise, clarity, and revolutionary options that
have moved us from frustration to a clear path of providing the best benefits
to our employees.”
The Gallagher Marketplace solution is sustainable and ensures that the client
remains compliant with applicable regulations. The Miller-Valentine Group’s
recalibrated program also differentiates their employee value proposition,
providing a competitive advantage for recruiting and retaining. In addition,
the client can now predict benefit costs and control any annual increase.
Consulting and insurance brokerage services to be provided by Gallagher Benefit Services, Inc. and/or its affiliate Gallagher
Benefit Services (Canada) Group Inc. Gallagher Benefit Services, Inc. is a licensed insurance agency that does business in
California as “Gallagher Benefit Services of California Insurance Services” and in Massachusetts as “Gallagher Benefit
Insurance Services.” Neither Arthur J. Gallagher & Co., nor its affiliates provide accounting, legal or tax advice.
© 2014 Gallagher Benefit Services, Inc.
ARTHUR J. GALLAGHER & CO. | AJG.COM