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WebRTC Client Solution Enriched IT Support Centers .pdf

Original filename: WebRTC Client Solution Enriched IT Support Centers.pdf
Author: Ashvini Vyas

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WebRTC Client Solution Enriched IT Support Centers
Information Technology is thriving success in all senses. The innovative developers and creative
designers coming up with something new now and then which has invented a whole new market for the
business opportunists. More and more investors have started investing in the businesses related to IT.
There are many branches open in the IT industry with alluring success ratio. One may jump into the IT
hardware business or even more flexible IT Software business. A few entrepreneurs also grab the
opportunities in the IT services. The focal point of success of any business is "Customer". No matter,
whichever IT industry one chooses for his business, he has to make sure that he has a happy customer
base. This has emerged an unavoidable requirement for support which can be provided by the IT
Support Centers.
The main function of IT support center is to guide the customers as well as the prospects through their
buyer's journey. Not only this, the IT support centers have to assure that they provide the complete and
positive support even after the sales cycle is over. The queries of the customer need to get resolved in
the real-time. Failure of providing in-time support may result in the loss of a loyal customer. Moreover,
it may hurt the Brand very badly, which may create a gap between the consumers and the business.
The WebRTC Client Solution has benefited many such IT support centers with its advanced features.
It is a web-based communication solution, which usually works as a web-phone with many features
than mere calling. It provides all the tools required for the enhanced communication and positive
customer support. It is developed in the trending VoIP technology, WebRTC, which is popular for its
real-time nature. It supports the Real Time Communication using the web features. Thus, it is known as
WebRTC Client solution boosted the IT support centers with its extensive features. Below are the few
areas highlighted to show the benefits of WebRTC Client Solution for the IT Support Centers:
Easy Integration
WebRTC Client solution is very easy to integrate. It is complete web-based software and can be
operated through any device. It smoothly runs from any operating system. Moreover, it doesn't require
any kind of extra plugins or hardware to function. It can be run through any webRTC enabled browser.
Its portable and compatible nature makes it the best fit for any type of IT support center.
User Friendly Interface Makes It Easy To Use
It has a complete GUI based interface. It is so easy to use that any technical or non-technical person can
use it hassle-free. The staff won't require any heavy training for the usage, it is as simple as exploring a
new web app. A formal understanding of the solution would be sufficed. This makes it perfect to
provide the uninterrupted support services to any number of clients by any level of support provider
including juniors..

Audio and Video Calling Support
The IT support centers can take benefits of both audio and video based on the nature of the business
and client support required. This will smoothen the customer support by solving the problem of a client
with the video support by showing them the exact steps to overcome the issues they are facing.
Chat Support
This is one of the highly required modules in any support center. It not only makes the internal
communication free, but also enhances the customer support in a way. For example, when a
subordinate is facing any problem in resolving the query of the caller, he may ask his colleague or
supervisor in chat for the possible solution. This will not put the caller on hold and will provide the
uninterrupted support services.
We offer custom WebRTC solution development services. To discuss your custom requirements, drop
an email at ashvini.vyas@ecosmob.com

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