Amazon CSA Job Description (PDF)

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Amazon – Customer Service Associate (Pune) – Job Description
Job Profile
Customer Service Associate
Location: Pune
Note: CS are Permanent Full Time Employment roles

Interview Process
Personal Introduction Round
Online Written Versant Test
Voice Versant Test (Conducted Over a telephone)
Operations Manager Round
Note: All rounds are elimination rounds

179000 to 262000 (Variable CTC) depending on the Skill being hired for (voice, email, chat).
Additional Benefits
· Sodexo Meal Vouchers – 13200 (i.e. 1100 per month)
· Transport Allowance for Day Shift – 18000 (I.e. 1500 per month)
· Night Shift Allowance – 115 per night shift
· Night Shift has home pick and home drop (in lieu of transport allowance)
· Insurance – Medical, Life and Accident
Note: All benefits, allowances and overtime is paid over and above the CTC mentioned

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