Production Support Case Study .pdf
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The Digital Group
A nationwide provider of government compliance filing services with
offices in more than 40 cities. They are one of the largest and oldest companies in the industry. Their services include public record searches and
document retrieval/filing. These services are delivered through a combination of web based applications and local field offices.
Its client base is primarily financial institutions including banks, leasing
companies, commercial finance organizations, corporate credit management companies and title companies. The client delivers business value
to its customers by automating their government compliance filing and
due diligence search process.
A database of aggregated public records containing financial disclosures, provided by the various government agencies, is the core of the services provided. It is used extensively in internal processes as well as being provided externally through a subscription service directly to its clients.
Ongoing maintenance of the core database was a constant need that was demanding ever increasing resources to
meet the required quality and timeliness goals. As the source data originates from many different agencies and
systems there was a wide variety of formats and data quality issues that needed to be managed. In addition, the
format and content of this data is very dynamic and would change constantly without warning.
The business objective was to implement a process and system that would make maintenance of this database more
efficient, standardized, and cost-effective while maintaining the required timeliness and data quality.
The Digital Group engineers reviewed the existing load process to capture the rules and relationships in formal
documentation. They then created a powerful data mapping tool to validate and cleanse the source data before it is
loaded into the production environment through optimized loading procedures
After creating this optimized system, The Digital Group took responsibility for ongoing operational support and
now performs this activity at their offshore facility on behalf of the client.
SOLUTIONS | SERVICES | CONSULTING
By implementing the solution proposed by The Digital Group, the client was able to achieve all the desired benefits
and improved both their operational efficiency and product quality thereby improving competitiveness. Some of
the specific benefits achieved include:
Operational cost savings
» Utilizing high quality / low cost offshore resources
» Reduced duplication & redundancy of process steps
Reduced error rate and increased efficiency
» Implemented process centric approach to the entire data management function
» Perform validation of source data before loading
» Extensively documented all processes
Improved service levels
» Systematic process ensures timeliness of data
» Implementing 24x7 support model
Headquartered in Princeton, New Jersey, The Digital Group was incorporated in 1999. Today
The Digital Group (T/DG) is the leading provider of a broad range of Information Technology
services. With offices in US, India, Australia, Fiji and Sri Lanka T/DG provide support from
the conceptualization phase, leading to development and operations. The team have been
consistently delivering industry leading solutions to its valued customers for over a decade.
The Digital Group is a certified SEI-CMMi Level 5 for Development (DEV) and CMMi Level 3
for Services (SVC) version 1.3 along with certifications in ISO 9001:2008, ISO 20000-1:2011,
ISO 27001:2013 and SSAE 16, Type II.
The Digital Group Inc.
121 Village Boulevard Princeton
Forrestal Village, Princeton,
NJ 08540 USA
Copyright © T/DG 2015. All rights reserved
SOLUTIONS | SERVICES | OUTSOURCING