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West Ham Welcome 4pp v1 .pdf



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GET THE MOST OUT O
F YOUR SEASON TICKET
EXCLUSIVE TO SEASON TICKET HOLDERS ONLY!
10% OFF OFFICIAL REPLICA U
MBRO KIT, INCLUDING HOME & AWAY KITS
10% OFF OUR F
ANTASTIC NEW STADIUM TOUR*
NEW & IMPROVED TICKETING SERVICE
As part of West Ham United’s ongoing commitment to offering the best matchday experience, the Club have been working tirelessly
to provide the best ticketing services available as we enter this historic first season in our fantastic new Stadium. As such, if for any
reason you can’t attend a game, there are two new and improved, easy features to ensure your ticket doesn’t go to waste.
TICKET EXCHANGE
If you’re unable to attend a game you can make your ticket available once the match is sold out via our new Ticket
Exchange Service**. Once your ticket has been exchanged, your Season Ticket card will be disabled for that game,
while the buyer’s membership card will be activated. The credit for the ticket sale will be made available in your
Season Ticket Holder account†.
TICKET TRANSFER - TRANSFER YOUR TICKET TO A FAMILY MEMBER OR FRIEND
Our fantastic new Ticket Transfer system allows you to electronically transfer your matchday ticket to
a family member or friend – once the fixture has sold out. All you need to do to transfer your ticket,
is log on to eticketing.com and follow the instructions. Once you’ve transferred your ticket via
your online account, your friend or family member will simply accept the transfer, print the
coupon, and enjoy the match! Your Access Card will be temporarily deactivated for that
fixture. For more information on these services please visit the Terms and Conditions on
eticket.co.uk/whufc
STADIUM ENTRY
When arriving at the stadium turnstiles, which will be open 2 hours before
the game starts, simply place your access card under the scanner and
enter! For further information regarding all of the above and the Terms
& Conditions around your Season Ticket Access Card please visit
www.eticketing.co.uk
*Stadium Tours Information: Tours start from Friday 12 August, Season Ticket
holders will be given their own individual discount code that will be sent
when online bookings go live. 10% discount is only available when
booking before December 2016.
**Subject to restrictions, see Terms & Conditions. †Minus a 10%
administrative charge.

FOUNDERS FEEDBACK
WE WANT TO HEAR FROM YOU
Together we’ve completed what is being hailed as the most successful stadium migration in history.
But the hard work doesn’t stop here. We need you to help us carry that momentum into our first season and
so we want to hear from you.
On a move of this scale there will always be things that we need to work on together to get right. So we are
asking you to be our eyes and ears. We want you to tell us what is working well and where there’s room for
improvement. Please send us your comments and suggestions to foundersfeedback@westhamunited.co.uk so that,
together, we can provide the very best matchday experience possible.






GETTING TO THE NEW STADIUM
Our new Stadium is one of the most well connected stadiums in Europe with nine direct rail links and clear signage around
the park directing you into the Stadium. If you have any suggestions to help our fans with the journey then we would like to
hear them.





DRINKS AND CATERING
With a total of 36 catering outlets we’ve got something for all Hammers fans, including n
ew healthy options and West Ham ales.
Is there anything else you would like to see?





MATCHDAY EXPERIENCE
With the largest stadium video screens in Europe, we’ll be bringing you great West Ham content and e
ntertainment every matchday.
If you would like to see other content features or activities in and around the Stadium then we look forward to seeing your ideas.





SAFETY AND STEWARDING
Our stewards are there on a matchday to make sure you have a safe and enjoyable experience at the Stadium.
However, to ensure this continues to meet your standards we want to hear any feedback you have on this.





WEST HAM STADIUM STORE
With 1200 new retail lines and a personalisation station in our new Store, there’s something for every W
est
Ham fan all year round. If you have any other ideas for official merchandise though, please get in touch.





TEETHING PROBLEMS
Noticed something that needs putting right? Help your fellow Hammers by telling us so we can
improve your match day experience.

Contact us on foundersfeedback@westhamunited.co.uk


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