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PROGRAM OVERVIEW AND OBJECTIVE
Being an effective communicator takes real skill. Communication skills have to be
developed, practiced and improved on an on-going basis; they are the heart of
interpersonal skills. As important as it is to speak, it is often more important to
listen. FACT! There is very little listening in our society. What listening has
become is (most of the time) waiting for YOUR turn to speak – instead of truly
giving the gift of generous listening. This course will teach you the amazing
technique of how to use generous and empathetic listening to understand what it
really being said and what it is like to understand the other person’s point of view.
In this program, we look at the dynamics and mechanics of effective listening in the workplace, with the intent to
provide the essential listening skills individuals need to build relationships and create positive results.
STRATEGY AND AGENDA
Participants in this workshop will learn the essentials of effective, generous listening.
participants will explore best practices for:
➢ Determine the impact of effective listening skills
➢ Learn the factors which enhance or detract from listening
➢ Identify bad listening habits
➢ Build rapport through generous listening skills
➢ Learn other various responding skills:
➢ Devise action plan for improving and implementing individual listening skills
LENGTH OF SESSION:
Varies from 90 minutes to half day
Maximum class size is up to 16 participants per session.
Contact Barbara Ann Sharon
Chief Learning Officer
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