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Elements of a “Luxury” Hotel in Sri Lanka .pdf

Original filename: Elements of a “Luxury” Hotel in Sri Lanka.pdf
Author: Udara

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Elements of a “Luxury” Hotel in Sri Lanka
Superior services and premium
standards of comfort in a hotel is
what you have to look out for on your
Sri Lanka luxury holiday. Four star and
five star hotels both describe
themselves as ‘luxury’. In addition to
the basics, five star hotels go an extra
notch in originality of architecture
and design, high quality materials in
décor and construction, additional
touches such as fresh flowers.
Sri Lanka luxury tour packages often recommend accommodation in hotels that have the following
elements to define them as luxurious:
A high staff-to-guest ratio, including gourmet dining and 24 hour room service facilities is a must. Gyms,
spas and swimming pools are just additions to the endless list of facilities that comes in return for a
steep price. But a hotel is not luxury if it delivers basic levels of service. Only when it provides
exceptional service levels, it enters the category of being a ‘luxury’ hotel.
If you are paying a high price for your Sri Lanka luxury holiday, you have all the rights to expect luxury
standards in hotel service standards in terms of rooms, dining and every other location that is part of
the hotel. The ‘guest experience’ that staff is able to provide must go beyond expectations of the guest.
This could be proved in something as small as how a doorman opens the hotel door for a guest and
how he provides a welcoming experience to the guest. More examples include:

Come up with ways where guests can learn about ecological environments surrounding them
by way of providing complimentary binoculars and books.
A bar that has scotch whiskeys of a hundred varieties and a bartender that has knowledge on
each of them.

As you can see, this type of ‘wow’ experience in a Sri Lanka
luxury tour is what makes it a memorable one for guests. In
addition to having over-the-top amenities, making sure the
right staff is in the right place is even more important. In
today’s world, guests want flawless service. Free
compliments, high quality towels and state-of-the-art
flooring are not going to compensate for a normal/average
service experience. In addition to the hygienic and well
ventilated room, splendid food and a comfortable bed,
creating new experiences for guests should also be top priority.
Blue Lanka Tours specialize in providing luxury holiday packages for guests. Find more details on their
Sri Lanka luxury holidays here; https://www.bluelankatours.com/

Document preview Elements of a “Luxury” Hotel in Sri Lanka.pdf - page 1/1

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