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Original filename: AIRPORT CHECK-IN COUNTERS.pdf

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Airport check-in counters are commonly referred to as check-in desks and are found at
commercial airports which provide commercial air service. Their main function is to receive
luggage destined for the aircraft’s cargo hold. They are usually run by the airline itself or by a
designated agent on the airline’s behalf. The check-in desk is the passenger’s first port of call
where, after checking in, they can be furnished with information regarding their flight. Such
information passenger identity registration, seating arrangements, accommodation, inquiries
about flights as well as destinations.

Location of Airport Check-In Counters
Airport counters or check-in desks are located at airports chiefly because upon arrival at an
airport, according to airline regulations, passengers are required to check in by certain times
before a flight’s departure. Depending on the airline’s destination, the check-in period can
range from a minimum of fifteen (15) minutes to four (4) hours. Passengers are also issued with
boarding passes at the check-in desk. The procedures and options for checking in are not the
same for all airlines. There can also be differences in checking-in procedures for the same
airline at different airports. While such differences may seem to be insignificant to the
passengers, the can lead to some interruption in service. For more information about Airport
counters visit here!

While most check-in desks are located at airports, there are some cities which offer in-town
check-in service, for example Abu Dhabi, Seoul, Kuala Lumpur, New Delhi, Hong Kong, Vienna
and Stockholm. These cities offer in town check-in service whereby passengers can check in
their luggage in some designated places outside the airport.

What Are the Advantages?
The major advantage of such in-town check –in is that it reduces the time passengers spend
checking in as well as reducing unnecessary queuing and congestion at the airport. Queuing and
congestion at an airline’s check-in desk or counter give an airline a bad reputation and image
which do not auger well for business as travelers do not like being subjected to long delays
before being served. Moreover there are several risks associated with such poor service at
congested check-in desks, such as travelers losing their luggage or being exposed to thefts.
Travelers prefer checking in at an airport counter where service is fast and efficient as well free
from risks which come with queuing and congestion.

Parting Shot
Since an airline” check-in desk is its passengers’ first port of call, it must project an attractive
image good enough to market itself because the first impression that passengers get, is long
lasting. Speak to reputable providers of trendy and essential airport solutions and check out
some of the novel designs coming onto the scene globally.


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