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CallShaper Outbound Software  Oct 2016 vol 2 .pdf

Original filename: CallShaper Outbound Software  Oct 2016 vol 2.pdf
Title: What’s New at callshaper
Author: Callshaper

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What’s New At
October 2016 - Vol 2
This newsletter is designed to
keep you up to date on new
features, provide tips and
answers to frequently asked

You asked and we delivered! You now have the ability to block
specific phone numbers from calling into your campaign by using the
new Blocked Numbers configuration button in the Manage Site.

In this edition: Center Library

Blocking Phone Numbers,

CDP Desktop Client Release,

Canned Transfers, and

Holiday Schedule

It’s simple, enter the phone number and the reason you are blocking
the phone number into CallShaper and you are done.
If you change your mind and want to allow calls from that phone
number to be delivered to your campaign, you can do that by simply
removing the phone number from the list.
For details on how to add a blocked number or to remove a blocked
number, check out the Blocked Number section in the Help Center

Ease of use is important because we feel that technology should help achieve the business goals and not get
in the way

CallShaper recently made enhancements to its CDP Desktop Client and will release version
V4.4.1 on 10/24/2016. The enhancements are described below.

Transfers Menu – Now agents can transfer a call regardless of where
they are in the script by using the Transfers Menu. If Canned
Transfers are programmed in the Manage Site, the Transfer Menu
will provide the agent with a list of transfers that are available to them
on that campaign.
Hold – The other added feature is the hold button. The agents will
have the ability to place a lead on hold during the call. Once on hold,
the agent can use a canned transfer to contact to a third party and
they can also transfer the call while on hold. To bring the lead back
on the line, they can select the Resume Call button. The agents will
only see the hold option if it is enabled in the Manage Site’s Campaign
Settings – General Tab.

If for any reason the CDP Desktop Client does not updated automatically on 10/--/2016, you can download
the latest version from: http://www.callshaper.com/downloads/Install-CDP-Latest.msi

OCT 2016 VOL 2


While on a call, a transfer is typically initiated through a Page Tasks
within a Script or through a call to the CDP API. Now, a transfer can
be initiated in the CDP Desktop Client’s Transfers Menu (available
in version 4.4.1).
The transfers listed in the Transfer Menu will provide the agents
with a way to access transfers regardless of where they are in the
The transfers are set up in the new Canned Transfers feature
located in the Manage Site. They are campaign specific and users
with Admin access to the campaign can create a list of predefined
transfers that are available to agents at any point during a call.
If you are interested in adding Canned Transfer to your campaign,
please refer to the Canned Transfers section of the Help Center

Have questions? All articles, newsletters, updates, how to’s and troubleshooting tips are located in
CallShaper’s Help Center Library.



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