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I am sorry to hear that the fixed fee in your part is expensive.
Considering it will take a long time to return the watch to us and it might
cause high tax, would you accept that you just pay 80usd to get a new watch
instead? We will afford the rest cost and shipping fee. Also, to make up
for this issue, we will still give you extra discount for your next order.
What do you think? We highly hope we would find a good solution each other.
Wait for your reply.
Watchmaker has made the valuation, the repair cost will be at least 100$
Replacement of the balance and its axis, two spigots. It showed a partial
overview for $ 25 and it can not be anything for a full review I have to
add another $ 25 and I do not know whether it makes sense in this
situation, as for the moment the cost will exceed the value of the watch.
In such a situation, you want a new watch or refund. And this will send if
you cover my duty which I paid, shipping and this diagnosis if you do not
want, do not take it from the watchmaker, I am I will not have to pay for
diagnosis. I am waiting for a response.
Thanks for your messagge again. Do you mean your watch is being checked and
fixed by your local watchmaker? If yes and it can be fixed well, we will
give you a good price for your next order to make up for you. But if it
can't be fixed, we will give you our return shipping address to send it
back to be fixed or make an exchange.
Wait for your reply.
I understand, but I myself paid duty, and do not want two times. If you
want to send back the parcel shipment cheap, but your responsibility. Watch
left at the watchmaker as you wanted, they call me how to check if I make a
repair with them do not will pay for diagnosis. When I find out, it will
Thank you for your vedio first, so you want to send it back for repair or
exchange right? but i wonder could you please take it to your local shop to
check first? we do really want to help but it will takes time to arrive us,
if you insist on send it back, then could you please send it by the
cheapest way and mark the package as a gift with low price? as you know we
did not make much profit on this transaction so we could not afford the
expensive tax, thank you for your understanding and cooperation.
I understand that you will cover the cost of the mail and customs fees
which have suffered? Because it will be more than half the value of the
watch. And it turns out that for the moment I have to pay a second time
when you got on your efficient units. Transferring video on youtube as
shaking watch, the metal still do not want to move; /
You mean the watch still can't work after you wind it up and shake it? Is
it possible that you have it checked by your local watchmaker first? We
want to confirm if it is operated correct. It might save much time to
return it to us. But if you can't do so, you can return it to us to be
fixed or change a new one. What's your idea?
I tried, to no avail. Morning recorded movie as I do. Is screwing should
not act lightly, if it is done hand movements?
We are sorry for inconvenience, but i wonder did you wind the watch and
does the hands working properly?as we have test the watch for you before
shipment.and we did not found this problem before,please try to wind it and
shake it a lilltle hard to check the status again and we are waiting for
The watch does not react. Crown does not want to shoot, and shaking does
nothing, circles do not want to do. This element of the back should be
rotated after all? Does this mean that the watch is broken?
Thanks for sending the video first. But from the video you sent, we don't
see you wind the crown up or shake it a little hard, so please try to wind
the crown about 30 circles and shake it first. If it still can't work,
please let us know. Thanks for your trying and effort first!
Winding does not rotate. Is somehow it start? This is the first machine
which I see, so I ask, because the manual is not written. Transferring
video on youtube:
I am so sorry to hear that your watch can't work. Could you please try to
shake it and wind it about 30 circles to see if it will move first? If not,
could you please take a video and upload it to Yutube and show it to us?
You may rest assured that we must help to fix it.
Look forward to your reply.
The watch does not work, winding does not move. Is the first time this must
be run, if something is wrong?
In the manual I can not find anything about this.
Please respond quickly because it has to be a gift;)
Thank you and best regards