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How SME’s Can Create An Advantage Through Call Centers .pdf


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How SME’s Can Create An Advantage
Through Call Centers?
Call Centers have increased in number in the recent times as most of the
companies outsource their work to them in order to solve consumer
problems. Some of the companies have their own call center outlets to look
after the grievances of the consumers. However, it is seen that the
employees working over there may not be an expert in the concerned area.
Here, the call center may feel a need to get the Subject Matter Experts or
SME’s for helping the employees. They assist the consumers in the
complicated problems they are facing over a particular product or service.

Why SME’s need a Call Center?
It is seen that the advanced technologies are used while operating a call
center and most of the outsourcing agencies have well-established centers
for providing consumer services. The high profile call centers like Grupo
Noa International use virtual global network in their center and provide
consumer services in native language or the multilingual call center
services.
In order to resolve customer grievances, the call center has a team of SME’s
that can help in a better way. Here are some of the reasons that tell why
these subject matter experts need a call center:

 Requirement of Expensive Equipments: – The equipments and
integrated software used by the call centers are quite expensive that a
single SME or a business especially the small size cannot afford. In this
situation, it becomes necessary to get the services from the call
center.
 Managing of various departments: – A single person is not an
expert in all the fields as there are versatile departments that need to
be managed while running a business. For this purpose, the SME’s can
take the services of established call centers like Grupo Noa
International. This type of call centers help in retaining company’s
customers as the staff effectively handle 68% calls. Even the
company has almost retained over 90% of consumers for the
respective clientele companies with best communication.
 Focus on Research and Development: – The SME’s need to focus
on the innovative research and development processes instead of
attending the calls of the consumers that are sometimes unrelated to
their field. Out of most of the inbound calls, nearly 76% calls are
completed efficiently.

Lastly, it is one of the best decisions to get the services of the call center
for carrying out the business work. Even the SME’s can concentrate well in
their field and the call center staff can do the unrelated work in an effective
way.
Therefore, the start-ups or the multinational corporations can get the
services from Grupo Noa International that is rendering seamless services
to its clients. For further information and details on the work, reach us
through info@gruponoainternational.com.


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