20161026 FOI Draft Decision Notice CQC IAT 1617 0495 (PDF)

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Title: Our Ref: Information Request CQC IAT 2012 0071
Author: Wynn, Russell

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Response issued under the Freedom of Information Act 2000

Our Reference: CQC IAT 1617 0495
Date of Response: 26 October 2016
Information Requested:
“Would you please provide figures for the total number of individual
contacts you have received (from members of public, professionals,
providers, whistleblowers etc) about Inclusion North CIC, 197 Woodhouse
Street, Leeds, LS6 2NY between 2008 and the present.
Please provide this information as numbers for each of the following
categories 1. Contact as an information of concern enquiry 2. Contact as a
safeguarding enquiry 3. Contact as a whistleblowing enquiry.”
The Information Access team has now coordinated a response to your request
and we are able to confirm that the Care Quality Commission (CQC) does hold
some recorded information in relation to this matter.
Experts by Experience, contractors and sub-contractors
Choice Support had a contract with CQC up to the end of January 2016 for the
provision of Experts by Experience; Inclusion North was one of their
Whilst our Experts by Experience team would be aware if any specific concerns
had been raised about Inclusion North during that time, they would not have
logged all routine emails that might simply have mentioned Inclusion North. In
addition to this, our Experts by Experience team would have dealt with any
concerns via Choice Support as the contractor, and would not have had direct
dealings with Inclusion North.
Having checked our records we confirm that we hold one email from an individual
who wished to share information of concern specifically about Inclusion North, it
was received in July 2016.
CQC Complaints and Internal Review procedure
If you are not satisfied with our handling of your request, then you may request
an internal review.

Please clearly indicate that you wish for a review to be conducted and state the
reason(s) for requesting the review.
Please be aware that the review process will focus upon our handling of your
request and whether CQC have complied with the requirements of the Freedom
of Information Act 2000. The internal review process should not be used to raise
concerns about the provision of care or the internal processes of other CQC
If you are unhappy with other aspects of the CQC's actions, or of the actions of
registered providers, please see our website for information on how to raise a
concern or complaint:
To request a review please contact:
Information Access
Care Quality Commission
Newcastle upon Tyne
E-mail: information.access@cqc.org.uk
Further rights of appeal exist to the Information Commissioner’s Office under
section 50 of the Freedom of Information Act 2000 once the internal appeals
process has been exhausted.
The contact details are:
Information Commissioner's Office
Wycliffe House
Water Lane
Telephone Helpline: 01625 545 745
Website: www.ico.org.uk


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