Best Benefits of a Hosted Predictive Dialer .pdf
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The onset of new technologies has opened the doors for hyper-connectivity. From there arose the
formation of remote teams which the Contact Center (CC) has leveraged for ultimate flexibility.
However, aren’t there limitations in this kind of setup?
In the last month’s article, we discussed all the benefits of using predictive dialers to improve
work efficiency resulting in increased company revenue. Predictive dialers, through time, have
proven themselves to be an indispensable asset to the CC industry. Like most technology, this
too has adapted to the demands of the industry. This, as a result, has given rise to hosted
Also known as the cloud-based predictive dialer, a hosted predictive dialer does not require
physical equipment; all data and software are ‘stored’ on the Internet. Modern predictive dialers,
with the help of well-trained agents, practically guarantee the return of investment (ROI). A
hosted predictive dialer solution presents possible solutions that go beyond the limitations of its
What are the Benefits of Hosted Predictive
It is the perfect for a company of any size
Hosted predictive dialers are tailor-made for your CC needs. Whether your team comprises of
two agents or as many as ten thousand, there will always be a package that can keep the costs at
minimum. Traditional predictive dialers have the burden of the same overhead cost, no matter
what the size of the company. This may be deemed advantageous for companies with thousands
of agents, but this would seriously dent the revenues of growing businesses. Additionally, with
seasonal work and major fluxes in the workforce, license purchases for seating seem an
It provides everything you need in one place
With cloud-based predictive dialers, you only pay for the resources you use. You are presented
with the option of up-scaling or down-scaling the subscriptions monthly (depending on your
provider’s contract) to adapt to the current needs of the working environment. Truly, hosted
predictive dialers spare you from the need for additional capital that could impact your profits.
It is perfect for remote teams
Hosted predictive dialing solutions solve problems with location. Remote teams are only
becoming more common nowadays. Traditional predictive dialers can never offer this kind of
convenience; they have to located in one place. Through the cloud-based solution, agents from
various parts of the globe can now be combined in the same workgroup. Moreover, it allows
monitoring sites from various locations as well as unifying to one central point that you control.
It allows management to make real-time changes
The very point of having predictive dialers, whether traditional or hosted, is to maximize revenue
through increased performance and productivity. In this area, hosted predictive dialers can be
particularly helpful. Managers are in charge of gauging the productivity of their agents as well as
optimizing such. Through the cloud-based solution, they can quickly employ the necessary
changes to boost overall productivity levels.
It allows you focus on more important aspects of the
Hosted predictive dialers eliminate the hassles of setting up, managing, and maintaining software
and hardware effects, and let you invest your resources in converting calls to cash. Being a CC
agency, like any other company, the importance of continuously working to improve your craft
(and thus, your reputation) can never be emphasized enough.
It allows you focus on more important aspects of the
Labor and time cost money. This money could have been used to improve the agents’
productivity through training further, or even expand your CC company. Hosted predictive
dialers gift its users with that possibility. Without the hassles of managing software and hardware
needing the expertise of the I.T. department, the resources can easily be allocated to other
matters you deem necessary.
It is everything your basic predictive dialer is, and more
Aside from the benefits mentioned above, the hosted predictive dialer can also reduce human
error and improve efficiency. Your traditional predictive dialer can arguably offer some of those
benefits. However, the cloud-based alternative does this to a greater extent. It has the added
benefit of convenience and adds additional avenues to optimize work performance.
Should You Opt a Hosted Predictive Dialer
Over a Traditional Predictive Dialer?
While hosted predictive dialers truly offer more options for improving efficiency, it does not
necessarily mean that it is the right option. Before deciding on this matter, the cost of labor, the
physical location of your agents, the cost of the software (and hardware, in the case of predictive
dialer) per agent, and the volatility of the work environment should be taken into consideration.
The cost of labor. The most drastic difference between these two options is the costs of labor.
Depending on where your operations are located, it is therefore probable that it would be more
cost-effective to opt the cloud based predictive dialer.
The physical location of the agents. Without question, hosted predictive dialer is the only option
when the agents are from different parts of the world. As it is cloud-based, it completely breaks
the boundaries between any two points in the world.
The cost of software and/or hardware per agent.