Top 5 Tips to Set Up your Own Small Call Center .pdf
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Top 5 Tips to Set Up your Own Small Call Center
The magnitude of the success of your business is directly related to the service you
provide at your call center. Earlier, setting up a contact center was a cumbersome
process as it involved lots of bucks. But now you can easily set up a customer service
center by installing the latest technology.
SQM Group has recently stated that a call center that successfully utilizes the first call
from a customer saves around $276,000 a year. It is true because you will not have to
dial a satisfied customer repeatedly. However, an entrepreneur has to follow these tips
before floating his own call center company.
Use of Technology:
In the recently conducted Harris Poll, 81% of the customers feel frustrated to
stand in queues. Hence, a call center must install the latest software to freely interact
with multiple customers simultaneously.
Good Behavior and Manners:
An entrepreneur must train right behavior and skills in its employees. Customer support
employees are the backbone of any call center, therefore, they must behave properly
while talking to the customers.
Time Zone Difference:
A customer support executive must dial his callers at an appropriate time. The ideal
solution is to keep the service open 24-hours a day. The Global State of Multi
channel Customer Service 2015 report claimed that 90% of the callers feel
self-service customer portal is a good idea. You should also open such a type of
portal linked to your website to promptly solve customer’s query in no time.
Sometimes, customer support executives converse in an improper manner with the
callers. This must be avoided. The ICMI research stated that around 68% of all
communications take place via telephone. So, support agents must speak humbly to
the customers. Speech analytic software helps the calling agent to know in advance
what the caller wants to say. You must keep this software installed in the system.
Social Media Presence:
More than 40% of the contact centers will have to offer the latest call center
services using several media such as email, telephone, SMS and social media.
Since most consumers are registered with one or two social networking sites, hence
communicating with your customers using social media platforms is an apt idea. Thus,
a new customer care center should also do the same while providing its call center
solutions. Moreover, the social media presence enhances credibility and goodwill of the
If you are planning to Set Up your own Call Center. please contact Grupo Noa
International,which is a global provider of virtual call center services at the most costeffective rates.