RKJL Newsletter February 2017 (PDF)

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Title: Microsoft Word - RKJL Newsletter -February 2017
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February 2017
January E.O.M
Congratulations to all those
employees who received last month’s
“Employee of the Month” for their
exceptional performance.

February- Movie Night- See posters for details!
March- Putt N Blast night- All family members welcome

Job well done!

April 25th- Bingo Night (for 18 yrs +) Tickets will be out soon.

Gananoque – Myra P.
Gardiners – Braeden W.
Midland –Melissa B.
Walmart – Dustin D
CFB – Jenna H.
Division – Sam W
Princess – Breanna T.

May 3rd- McHappy Day 
Do you know anyone who can donate something to our Silent
Auction? It is good advertising for a business while we raise
money for The Boys and Girls Club! If you do, please have
them email Mary (mary@rkjlfoods.ca)
“Non uni for a twoonie” starts this Friday- $2 to The Boys and
Girls Club will allow you to wear jeans and a red shift. (You
still must wear your McD hat and Shoes for Crews.)

This month’s Crew Safety Talk focuses on:

Hot Liquids: Brewed Coffee and Tea
Here are a few additional points;
1) When brewing coffee, always use caution. A burn could easily happen if you are not
focused. The water is between 195 to 205 degrees Fahrenheit and you or your coworker
could incur a 1st or 2nd degree burn!
2) Please use caution when pouring or using the hot water spouts on the coffee machine or
hot water tower.
3) Lids on the pots must be securely fastened and verify they are in place properly before
pouring. The cups need to be on properly, listen for snap! And line the opening of the lid
up with the bean on the cup so it’s safer to drink.
4) Check to ensure the “BREW” is complete and display light is indicating it is finished before
removing the funnel.
Reminder, your restaurant’s Joint Health and Safety committee, is there to help communicate
and coach employees on being “Safe in the workplace”. Their role is valuable, and we need all
employees to respect and thank them for their contributions.
Our Safety goal is to have “ZERO Injuries”, and that All employees have reviewed and signed
off on the Safety Talks every month!
Thank you 

Coming Soon…


McCafe Rewards

– Family Day

Here is a reminder of the crew
Procedures for the McCafe Reward
Card Program.

Feb 21st - Shamrock Shakes/Easter Crème Egg McFlurry
Feb 21st – All Day Breakfast (Are you trained?)
Feb 22nd – Pink Shirt Day – Wear a pink shirt to support AntiBullying Programs (For anyone interested, pink shirts are
available to purchase from the Boys and Girls Club)
Feb 25th, 26th & Mar 4th – Basic Shift Management Course
Feb 27th – Free Coffee Event
March 3rd – PA Day
March 6th – Direct Mailer
March 7th – Maple Apple Danish/Maple Caramel Latte

GSS Winners – January
Jan 1st-15th
Princess St.
Jan 16th – 31st
Princess St.

Erica M
Melissa I
Colene M
Brennon S
Betty G
Lee-Ann D
Brandon S
Darlene M
Jackie D.

$25 GC
Braiden C
Rachel G
Adam K
Kendra W
Louise M
Colene M
Christina S



When the guest presents the
crew with a completed
McCafe Rewards card, it must
be placed in the cash drawer
in the available bill slots.
2. Completed McCafe Rewards
cards must be treated like
cash and never be left on the
counter or unattended once
3. Completed and redeemed
McCafe Rewards cards are
not permitted to be removed
from the restaurant by any

Congrats to those who
attended the Team Leader
Class in January
Division –Braiden C. and
Brandon B.
CFB – Christina B.

Congrats to those employees who attended
the Trainer’s Class in January
Division: Sabrina P. and Colleen T.
Princess St.: Brennan M. and Steven N.
Gananoque: Brennan S.

CFB: Bee D. and Matt R
Midland: Kristen M.

Gardiners: Braeden W. and Michael N.

Gardiner’s – Michael N. and
Margaret A.
Princess St. – RJ H. and
Brennan M.
Gananoque – Callie T.
Midland – Rebecca B.
Walmart – Dustin D.

They are now working on improving their leadership
skills in the hopes of becoming a trainer. Please help
them in any way you can as they do this!!

Please support them as they
continue to develop in order to
be ready to move up the ladder
into management when needed.

General Manager’s Corner
Submitted by: Scott

Guest Recovery

We strive to serve all of our Guests with Fast, Accurate and Friendly
Service with Hot and Fresh Quality in a Clean Restaurant. At times, we
may not always meet our Guests expectations. When this occurs, we
must follow the 4 steps of Guest Recovery (LAST):
1) Listen Attentively: allow the guest to express their concern
2) Apologize: Sincerely apologize (“I am very sorry we did not get your order correct”)
3) Solve the problem (don’t make excuses or question the guest, just do what it takes to fix it) The
minimum we will always do when a Guest has a missing product or item is replace product/item.
The minimum you must always do after resolving a Guest issue is to inform the manager.
Always escalate issues directly to the manager that pertain to: Foreign Objects, Refunds,
Abuse/Rude guests, Injury/ Safety/Security and Media inquiries.
4) Thank the Guest (“Thanks for bringing that to our attention”)
Always look for opportunities to Go for the WOW: where possible when replacing food items, visit
the Guest in the Dining Room and ask how the replaced food item was.

Feel good story……Thanks to those employees who went on the Shopping Bus Trip. As you will recall we did a 50/50
draw and I told you that half the money would go to help a needy family through the Tree of Hope at Family and
Children’s Services in Kingston. Well, on Christmas morning, four young siblings were able to get a Christmas present
under their tree because of you guys. So thanks again…. Mary 

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