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Troubleshooting Touchpad .pdf

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Troubleshooting HP Touchpad often you see a wide range of damage on your mobile phone
that is why you need to see a different side of its own to solve the problems of your mobile
phone, you can usually solutions include a complete understanding of the hardware and software

Device wont turn on

step 1
Has the device been charged recently?
If yes: Then proceed to step 2.
If not: The charge the device for at least 2 hours.

step 2

Make sure that the charger is properly seat, to ensure that the charger is

Disconnect the cable from the AC charger
Hold the Ac charger using both hands
Twist the cap, and twist it back until it snaps into place-if the cap is remove, place the cap back
to its base and make sure it properly aligned back to the base.
Charge you device again, for a couple of minutes

Still not turning on?

step 3

Perform a force restart

Please refer to 6Ts: Six ways to get your webOS phone working again, step 3
Still not turning on?

step 4

Plug your device to the computer, using the same cable.

What do you see on the touch pad's screen when its connected to the computer?

Battery with a question mark - try to perform a force restart(refer to 6Ts: Six ways to get your
webOS phone working again-step 3). If the force restart didn't work, possibly there is a
hardware problem with your device.

Center button flashing left/right - The device is completely drain, let your device charge using
the AC charger for 2 hours, it needs to have a certain amount of charge to for the battery icon to
show up.

Battery icon with a lightning bolt - Device needs to be charge for 2 hours, the lightning bolt is
an indication that its charging.

A Message on the Touchpad's screen, telling you to use the proper charger - It means, you
touchpad can detect your computer or the other way around, cable is fine, the AC charge might
be defective.

None of the above - USB cable might be defective.

If your device is still under warranty, you can try asking for an accessory(ex. Ac charger,
USB cable) replacement from the manufacturer.

NOTE: If the steps did not resolve the issue, there could be a hardware problem with your

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