DEVRY BUSN 258 Week 3 Assignment .pdf
Original filename: DEVRY BUSN 258 Week 3 Assignment.pdf
This PDF 1.5 document has been generated by Microsoft® Office Word 2007, and has been sent on pdf-archive.com on 02/03/2017 at 12:26, from IP address 43.224.x.x.
The current document download page has been viewed 148 times.
File size: 142 KB (2 pages).
Privacy: public file
Download original PDF file
DEVRY BUSN 258 Week 3 Assignment
Check this A+ tutorial guideline at
For more classes visit
1. How could you improve the overall quality of telephone use in your
organization? Assuming you have authority to do so, what would you do? Describe
specific training you could develop. What suggestions would you have for greeting
callers? What are some key phrases you would encourage all employees to use?
What taboos - words and phrases you would forbid - might be useful?
2. How could you develop guidelines for handling unhappy customers? Draft such a
“cheat sheet” for employee reference. Make it long enough to cover most concerns
but not so long that it is too complicated.
3. What kinds of routine calls do your company handle most often? Describe these
and offer brief guidelines (or checklists) for handling these in ways that provide