DEVRY CIS 321 Week 2 Milestone 2 .pdf
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DEVRY CIS 321 Week 2 Milestone 2
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There’s an old saying that suggests, “Don't try to fix it unless you understand it.” With
those words of wisdom, the next milestone of our project is to study and analyze the
existing system. There is always an existing business system, regardless of whether
it currently uses a computer. The problem analysis phase provides the project team
with a more thorough understanding of the problems, opportunities, and/or
directives that triggered the project. Indeed, the analyst frequently uncovers new
problems and opportunities. The problem analysis phase may answer the questions,
“Are the problems worth solving?'' and “Is a new system worth building?''
The purpose of the problem analysis phase is threefold. First and foremost, the
project team must gain an appropriate understanding of the business problem
domain. Second, we need to answer the question, “Are these problems
(opportunities and directives) worth solving”? Finally, we need to determine if the
system is worth developing. The problem analysis phase provides the systems
analyst and project team with a more thorough understanding of the problems,
opportunities, and/or directives that triggered the project. In the process, they
frequently uncover new problems and opportunities.
In this milestone you will perform Cause-Effect Analysis on the Employee Benefits
System (EBS) and document your findings using the Problems, Opportunities,
Objectives, and Constraints Matrix. The PIECES framework, originally developed by
James Wetherbe and then adapted by the authors, can serve as a useful tool to
classify the various problems, opportunities, and directives identified in Milestone 1.
After completing this milestone, you should be able to:
Perform a Cause-Effect Analysis to be able to thoroughly understand a
system’s problems, opportunities, and/or directives that triggered the project.
Use and understand the PIECES framework for classifying problems,
opportunities, and directives.
Complete the Problems, Opportunities, Objectives, and Constraints Matrix.
Complete the List of Business Activities based on Requirement analysis.
Before starting this milestone, the following topics should be covered:
• The problem analysis phase — Chapters 3 and 5
• PIECES framework — Chapters 3 and 5
• Problem analysis techniques — Chapter 6
• Milestone 1 Solution
Now that we have completed the preliminary investigation of the system and gained
approval to proceed, we can attempt to gain a better understanding of the current
In this assignment we will use our results of Milestone 1, plus the Case background
information, in order to perform cause-effect analysis. The results of this activity will
provide us a better understanding of the problems, opportunities, and constraints of
the current system.
To complete the Problems, Opportunities, Objectives, and Constraints Matrix,
using facts presented in the case introduction. Use the PIECES framework as a model
to classify the problems, opportunities, and directives.
To compile a List of business activities based on business requirements. It has
to include the main tasks which have to be implemented.
Deliverable format and software to be used are according to your instructor’s
specifications. Deliverables should be neatly packaged in a binder, separated with a
tab divider labeled “Milestone 2”.
References and Templates
• Problems, Opportunities, Objectives, and Constraints Matrix Template (link on
Week 3 iLab page)
• Case Introduction
Problems, Opportunities, Objectives,
and Constraints Matrix: