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Tips For Better Appointment Setting Call .pdf


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Tips For Better Appointment Setting Call
A contact center should not call its customers randomly. Some specific etiquette must be
followed. A firm should hire a call center that provides Appointment setting services so that
the customers could stay engaged without feeling bored.
According to SQM Group, a contact center should try to optimize its first call to a
customer to save around $276,000 per year. Therefore, appointment setting call should
be planned out well. A customer support executive has to keep following factors in mind
before setting out an appointment call.
Be courteous and ask for the meeting:
This is the basic manner but many call center executives simply ignore it. According to The
Harris Poll, 81% of the callers feel that it is frustrating to stand on queues while attending a
call. Hence, call centers should call a customer when he is free.

Time Zone:
Don’t dial your customers during lunch or dinner when setting up an appointment with a
customer. The 2015 report of Global State of Multichannel Customer Service claimed that
90% of the consumers feel that a brand should offer a self-service portal where callers can
easily register their grievances for scrutiny to remove the time difference confusion.

Research and Being Attentive:
Every customer support executive has to furnish right information to the callers at the right
time. A calling executive cannot delay in it. In fact, Appointment Setting Call Centers should
make it sure that a proper research is done before calling a customer. A customer needs to
be immediately informed about the existing offers once the call gets connected. The ICMI
research said that telephones handle around 68% of all call center communications so
calling executive must focus towards improving his service.

Technology Matters:
The latest statistics by Gartner revealed that from this year onwards, more than 40% of
the contact centers will use various modes of business strategy for expansion.
Apart from phone calls, voice mails, SMS and social media will also be used to fulfill a
customer’s query.
Time Lag for Appointment:
Going to a client’s place eats up a lot of time. It makes the entire appointment process a
cumbersome one. Hence, the calling support agent must find out some other way of
communicating with the client. As per the latest ICMI research, almost 86% of customer
care centers use multi-channels for communication. So, contact centers should use
phones, emails, telephones and fax more.
If you want to get excellent Outsource Appointment Setting Services. Contact Grupo Noa
International’s CEO, Jorge Noa has over 20 years experience in the call center business,
and over 16 years of experience in the Direct Response industry.


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