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HCA 459 Week 4 DQ 2 .pdf

Original filename: HCA 459 Week 4 DQ 2.pdf
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HCA 459 Week 4 DQ 2 Motivation and
Conflict Resolution
Check this A+ tutorial guideline at

Select either Option A or Option B and indicate in your post which option you
have selected.
In any organization, regardless of the industry, some level of conflict and/or
office bickering is inevitable and may have a damaging impact on productivity
and motivation or morale. However, it is the responsibility of the manager to
ensure that conflict is avoided whenever possible and, when it does occur, that
it is handled in an appropriate and respectful manner. With this in mind, listen
to the podcast, Stop the Medical Office Bickering and respond to your selected
Option A: Case Study: A Matter of Motivation: The Delayed Promotion
Review the details of the case above from your course text, and respond to the
following questions:
1. Thoroughly analyze the likely state of your ability to motivate yourself in your
new position. In the process, comment to whatever extent you feel necessary

on your level of confidence in the relative stability of your position and how this
might affect your performance.
2. Describe the most likely motivational state of your HIM staff at the time you
assumed the director’s position, and explain in detail why this state probably
3. Based on the podcast, what are some proactive strategies that management
could have used to reduce the potential for conflict in this situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s a Policy”
Review the details of the case above from your course text, and respond to the
following questions:
1. Develop the argument you would be advocating if you were in George
Mann’s position. In a similar fashion, thoroughly develop the argument you
would advance if you were in Sally Carter’s position.
2. Assuming the position of CEO, Jane Arnold, render a decision. Document your
decision in whatever detail may be necessary, and include a complete
explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy changes,
guidelines, payroll requirements, or something else) you believe should be
considered to minimize the chances of similar conflict in the future.

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