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The Exceptional Call Center Software Solution .pdf


Original filename: The Exceptional Call Center Software Solution.pdf
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CallShaper — The Exceptional Call Center Software
Solution
A modern contact center must have an automated, high-caliber management system in place.
This system will ensure that the contact center is running in a good shape, occasionally juggling
performance metrics and client standards. Among the top call center solutions in the market,
CallShaper is a great option to use. It’s filled with dynamic features that can help you maximize
the efficiency of your contact center.

Exploring CallShaper
Advanced Lead Management Process
To ensure the success of your startup call center, you need to have a lead management system in
place. After all, leads are the ones responsible for fueling up any business. CallShaper’s lead
management system is a built-in platform that can give you multiple ways to coordinate with
your leads. Through lead prioritization mechanics, team leaders and agents will know how to
apply any possible resolution strategies. Aside from that, CallShaper’s lead tracking functionality
exceeds what other competitors can offer. All of CallShaper’s lead management tactics are
stamped with Regulatory Compliance so you don’t have to worry about any issues.

Agent Efficiency
The success of a contact center hinges on the competence of all agents. Many call centers around
the world are not hitting their marks because their agents are incompetent. If you want your
center’s competence level to increase, you should try CallShaper’s performance monitoring
system. With predictive dialing system, the agent can process calls as soon as possible,
eliminating dead time. Aside from that, the CallShaper interface is very easy to use, so there’ll be
a shorter learning curve. Many of the call centers that relied on the CallShaper platform reported
more than 20% growth in just few months.

Reliable Supervisor Application Interface
A good call center platform will allow your supervisors to monitor agents with relative ease. This
functionality is offered by CallShaper. Through CallShaper’s supervisor application, supervisors
and team leaders can take advantage of the following commands: Chat, Monitor, Barge, and
Whisper. The Agent Status system reveals what the agents are currently doing, granting full
informational leverage. The Monitor feature will let you listen to live calls in just one click while
the Barge command lets you take over a call if ever the agent is having difficulties. Do you want
to send center-wide announcements? You can do that with the Chat System. Simply input your
message and send it out to everyone in your team. Also, CallShaper’s supervisor interface is
tablet-optimized, further increasing the leverage of control.

Real-Time and Detailed Reports
One of the strong points of CallShaper is the excellence level of its real-time reports. Any reports
generated through CallShaper will give you performance insights so you’ll know the top-level
agents in your team. With this, supervisors and team leaders can integrate additional training
sessions to help agents in reaching their KPIs. The report dashboard of CallShaper will also help
you monitor campaigns.

Conclusion — Why Should You Pick CallShaper?
With all of the features and systems mentioned, you should now see the real value of CallShaper.
Now, why should you pick CallShaper and not the other providers? Simple — CallShaper
integrates ease of access, flexibility, and professionalism is one neat package. CallShaper’s price
is also reasonable for the level of services that it can offer. To know more about CallShaper’s
services, visit its website and request a live demo!


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