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CALLSHAPER REAL TIME REPORTING .pdf


Original filename: CALLSHAPER REAL-TIME REPORTING.pdf
Author: Vince

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CALLSHAPER REAL-TIME REPORTING
Quickly measure agent and lead performance with accurate real-time reporting. This starts with
the Dashboard which gives a real-time view of what is currently happening with your campaign.
Use the other reports to view historical data or apply filters to analyze specific views of your
campaign’s data:
TEAM
See individual agent performance as well as team summaries.
MEDIA
Analyze the performance of your inbound media by type and individual advertisement.
LEAD FILE DIAL
Use this report to identify lead files that are out of juice or determine which of your lead sources
are worth your money.
TIMESPLIT
See how call volume changes throughout the day. This report can help you staff appropriately to
handle your inbound call volume.
SALES
Have a campaign with upsells, downsells, or multple product types? Use this report to find out
what your agents are selling.
DISPOSITION
Find out the reasons why callers are not buying. This report will also help identify agents that
may be selecting incorrect dispositions.
These are just a few of the many reports available. We are also able to provide custom reports
that fit your specific needs.

Physical Location
CallShaper, LLC
5009 Honeygo Center Dr Ste 205 Perry Hall, MD 21128 1-888-276-1370
info@callshaper.com
For Demo Request Visit our website here http://www.callshaper.com/real-time-reporting/


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