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Direct Response From Customers Via Call Center Service .pdf

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Top Ways To Ensure A Direct Response From Customers Via Call Center Service

Getting a direct response from your customers can grow your business enormously. According
to statistics, the direct mail alone enables a business to experience a strong ROI, ie. 15% –
17% but getting direct response is quite difficult. However, with the help of direct response call
center services, one can ensure the same. Most of the agents at these call centers are
efficient in handling the direct response from cable television, network television, radio, print
media, email marketing, infomercials, mobile marketing, and much more with an absolute ease.
Thus, the top ways in which you can ensure the same via call center service are the following
Remember, not every direct response from the customer is about a product purchase, a large
share consists of queries about certain products or services offered by a company. So, agents
should be very much self-motivated to deliver a consistently top-notch direct response call
center outsourcing service. You can motivate them by inviting motivational speakers or by
rewarding the agents who have performed well. According to statistics, 82% employees feel
motivated when they receive any reward at their workplace as recognition of their
hard work.

Adequate training
Resolution of customer queries or problems is the number one factor that customers value most
while remaining stick to a business. Experienced and trained agents make no mistakes and do
the same effortlessly by employing the most modern technology they have. Thus, in order to
ensure that rest of the agents should also follow their footsteps, it is vital to give adequate
training in direct response marketing in a timely manner.

Plan resources
90% of the customers feel frustrated when the agents put their call on hold. To ensure
that this does not happen, it is essential to plan the available resources skillfully. There must be
enough agents and technology should be available to let them minimize this hold time
Call Monitoring
There are now software that helps in call monitoring and enable the call centers to evaluate the
performance of their agents on a continual basis. This, in turn, helps in understanding the
problems, agents are facing during handling direct response calls and gradual elimination of
such problems by taking effective measures.
However, if you are in no mood to follow or implement these ways to leverage direct response,
contact Grupo Noa International, the best direct response call center to get desired
results. Contact at +1 (888) 718-3077 now!

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