BattleOfTheClouds-WIP.pdf

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PRESENTS BATTLE of the SERVICE CLOUDS ServiceNow vs Salesforce Which Customer Service Management Option is the Best for Your Business? A White Paper for Customer Support Executives Contents Intoduction 2 From Quick Response to Quick Resolution 3 Upgrading Customer Support 6 Transforming Customer Experience 8 Integrated Service Operations 10 Conclusion 12 INTRODUCTION

         





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