Heather Resume PDF .pdf

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Heather Berry

(67 8) 491-5760

Full Stack Development | Software Development | Account Management| Agile
Methodology | Team Leadership & Management | Client Management | Process
Improvement | Sales & Support

Areas of Expertise

September 2014Present

OxBlue Corporation- Atlanta, GA

January 2016 Present

Accounts Receivable Manager
• Created and implemented a new full cycle collections process
• Reduce outstanding 90+A/R by half in the first 6 months
• Works diligently to resolve all customer issues with their account via phone and email
• Continuous process improvement to allow transparency into individual role as well as
other departments
• Apply payments correctly in Quickbooks and resolve issues with credits/over payments
• Research account history and reconcile inventory

Sept 2014 - April

Client Support Manager

December 2012 September 2014


Managed, supported and most importantly anticipated client's needs and wants to
ensure an amazing experience with Ox Blue
Grew return business through high levels of support and flawless account management
Documented and standardized multiple internal processes
Procured, negotiated and coordinated the installation or troubleshooting of
camera systems with independent contractors
Maintained a vigilant eye on the camera systems of clients to make sure that they
were working correctly. Troubleshot and identified any issues effecting camera
system performance and worked to correct them promptly and correctly.
Communicated any changes to the clients account including any new features rolled out
Trained new team members on all things Ox Blue
Carried out Innovation Month - similar to a "hackathon".

Target Atlanta GA
Senior Team Leader
• Effectively manage 15 direct reports and other team members as needed
• Build, lead, and inspire a results oriented team through talent management such as
coaching and other various tools
• Resolve guest problems or concerns in a quick and efficient manner
• Ensure all areas are brand and ready for guests at all times
• Collaborate with the executive leaders to ensure all priorities are communicated to the
• Manage the entire store during Leader On-Duty shifts
• Efficiently control payroll and ensure the store is staffed to meet the needs of the business
• Drive e results by motivating cashiers to obtain REDcards on the front lanes

Full stack Web Development
Languages: HTML, CSS, JavaScript, jQuery, Node.js, Express
Databases: SQL, Mongo DB


Georgia Institute of Technology, Coding Boot Camp - Anticipated Completion Date
of July 2017
Kennesaw State University, Bachelor of Business Administration in Management,
Minor in Marketing

Other Experience/
January 2010- May

Alpha Omicron Pi:
Founding Member
• Selected by national headquarters to be a founding member of the sorority chapter in
Spring 201 0
• Collaborated with 85 other founding members to establish a successful chapter
• Participates in a minimum of 1 5 hours of community service each semester, including
Junior Achievement
• Elected into officer positions
Nurtured healthy public relations with the school and community by collaborating with the
communications officer and updating the chapter website
Created, processed and distributed all chapter apparel and merchandise orders
Represented Alpha Omicron Pi in all Panhellenic meetings and relayed information accurately to the
chapter, as well as other officers
Chosen to recruit, advise and lead new members through recruitment

May 2012

Study Abroad - France Paris, Reims Epernay
Study Abroad Student
• Compared marketing strategies of French companies to similar American companies
• Developed awareness of another culture, as well as business customs in France through
analysis and observation

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