AODA Presentation .pdf

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Original filename: AODA Presentation.pdf
Title: Wireless Line Sharing
Author: Cliff Schmitt

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PICKERING SOCCER CLUB

Pickering Soccer Club and the AODA
Pickering Soccer Club

SECTION 1 – UNDERSTANDING THE
AODA (2005)
Accessibility for Ontarians with Disabilities Act –
Ontario Regulation 429/07
Goal is to make Ontario Accessible by 2025 by
developing accessibility standards in:
Information and communication
Built environment
Employment
Transportation

Pickering Soccer Club

2

DEFINITION OF DISABILITY
AODA uses the Ontario Human Rights Code
definition:
Visible as well as non visible disabilities
Sensory disabilities (seeing and hearing)
Learning disabilities
Physical disabilities
Mental Impairments
Injury or disability (Work place claims)

Pickering Soccer Club

3

BARRIERS TO ACCESSIBILITY
Attitude – what we think and how we act with
persons with disabilities – major customer
service barrier)
Architectural/Structural – walls, stairs, doors
plus objects that obstruct accessible pathways
Information/Communication – small size print,
colour contrasts, websites etc.

Pickering Soccer Club

4

BARRIERS TO ACCESSIBILITY
Technology – telephones, computers and other
aids can present barriers
Systemic – organization’s policies, practices and
procedures can restrict persons with
disabilities.

Pickering Soccer Club

5

CUSTOMER SERVICE STANDARDS
What are non profit organizations required to
do?
Establish policies, practices and procedures on
providing services to persons with disabilities
Training of staff – awareness of Policies & AODA
Communication – in a manner that takes into
account the person’s disability
Use of assistive devices

Pickering Soccer Club

6

CUSTOMER SERVICE STANDARDS
Permit service animals – fields, offices, facilities
Support Persons are permitted
Provide temporary notice of disruption to
facilities that persons with disabilities may use
or access
Feedback Process – receiving and replying

Pickering Soccer Club

7

SECTION 2 - COMMUNICATION
Points to remember when
interacting/communicating with a disabled
person
Be respectful
Don’t make assumptions as to what the person can
or cannot do
Speak directly to the person with a disability – not
to their support person or anyone with them

Pickering Soccer Club

8

COMMUNICATION
Be patient – conversation might take abit longer
Avoid interacting with service animals
Only touch assistance devices if asked
If you do not know what to do? Ask the person with
the disability.

Pickering Soccer Club

9


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